CLINICAL TRIAGE ASSISTANT

GALEN MEDICAL GROUP PC•Hixon, TN

1d•Onsite

About The Position

The Clinical Triage Assistant provides medical care support by collecting patient medical information, documenting it, and scheduling patients for acute office visits or directing them to the Emergency Department when appropriate. The role includes triage, medication-list updates and refill assistance, and scheduling according to providers’ schedules and preferences. The assistant may perform ancillary and laboratory testing, review test results, follow up with patients according to provider instructions, and provide health education. The position also requires compliance with clinical policies and OSHA, HIPAA, and CLIA standards; maintaining an orderly work area; participating in improvement activities and staff meetings; and assisting other team members as office needs require. This is a part-time, day-shift position at the Dermatology Hixson location in Hixson, Tennessee.

Requirements

High school diploma or equivalent.
Basic Life Support certification.
Ability to work in a fast-paced environment, multitask, and work as a team player.
Excellent computer skills, including experience with Microsoft Office products.
Ability to follow clinical pathways and protocols.
Excellent customer service skills and ability to handle higher-stress phone calls.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, attend to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities and complete assignments efficiently and in a timely manner.
Must complete a pre-employment drug screen as part of the hiring process.

Nice To Haves

Completion of a Medical Assistant course from a nationally accredited institution.
Three or more years of previous experience in a clinical setting.
Electronic Medical Record experience.

Responsibilities

Use triage note forms to ask patients questions relevant to their illness.
Update patient medication lists and assist with medication refills when needed and appropriate.
Schedule acute patients in accordance with provider schedules and preferences.
Perform ancillary testing, such as EKG, spirometry, and cryotherapy.
Perform laboratory testing, which may include rapid tests, urinalysis, bilirubin, automated CBC, and phlebotomy.
Review laboratory and test results.
Provide patient follow-up according to provider instructions.
Provide health education to patients as needed.
Perform duties in compliance with clinical policies and OSHA standards.
Maintain a clean and neat work area.
Participate in process-improvement efforts.
Assist other team members based on office demands.
Use supplies and equipment cost-effectively.
Maintain patient, medical, financial, and legal confidentiality.
Attend staff meetings and in-services as directed by the manager.
Participate in performance-improvement and continuous-quality-improvement activities.
Follow organization policies and ethical business practice standards, including OSHA, HIPAA, and CLIA requirements.
Complete assignments efficiently and on time while managing multiple responsibilities.