Clinical Transplant Education & Outreach Manager, 40 Hours, Days
About The Position
The Clinical Transplant Education & Outreach Manager conducts education for physicians, healthcare providers, and patients across all phases of transplantation. The role plans and implements transplant patient education programs; develops and maintains clinical education materials; supports patients and families; and collaborates with the Transplant team to promote timely, efficient evaluations and address access issues. The manager also educates internal and external staff about referral and evaluation processes and policy changes, and works with clinical staff on patient communications, including health-oriented materials and website content. The manager plans and carries out projects, programs, and campaigns to strengthen public interest and goodwill for the Transplant Division and support program expansion. This includes engaging referring providers, patients, and diverse audiences; coordinating regional provider education and outreach events; and organizing site visits, conferences, CME activities, community events, and grassroots outreach. The role establishes relationships with community organizations, advocacy groups, and support networks, follows up on provider and administrator inquiries, and maintains communication with transplant leadership and external stakeholders. The position analyzes program data, collects metrics, reports to program directors, and evaluates communications and outreach outcomes to identify opportunities for improvement. It is a 40-hour-per-week, exempt position with a Monday-through-Friday schedule, 8:00 a.m. to 4:30 p.m., on the day shift. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- Bachelor’s degree in Nursing.
- Current Massachusetts Registered Nurse license and registration.
- Registered Nurse with a minimum of 5 years of tertiary care experience.
- Understanding of market research, marketing plan development, and execution.
- Experience in social media, including proven experience building successful social media profiles for organizations from the ground up; solid understanding of social media platforms and measurement tools.
- Ability to exercise independent judgment and decision-making.
- Demonstrated clinical competence and excellent organizational skills for effective planning and project management.
- Demonstrated writing ability and oral presentation skills.
- Excellent interpersonal and relationship-management skills when interacting with physicians, administrative leadership, employees, and community members.
- Self-directed, able to set priorities, and able to oversee multiple projects simultaneously.
- Valid driver’s license and a vehicle; the role may require driving several hours per day to outreach sites.
Nice To Haves
- Master’s degree in Nursing.
- A minimum of 3 years of outreach experience in a health-related industry.
- Prior experience in transplantation and/or dialysis.
Responsibilities
- Conduct on-site education for physicians, healthcare providers, and patients across all transplantation phases.
- Plan and implement transplant patient education programs and develop and maintain clinical educational materials for professionals and patients.
- Serve as a resource for patients and families, providing guidance and support.
- Collaborate with the Transplant team to address access issues and support timely, efficient patient evaluations.
- Educate internal and external staff about the referral and evaluation process and updated policy changes.
- Work with clinical staff to write, edit, and produce patient communications materials, including health-oriented materials and website content.
- Plan, organize, and implement projects, programs, and campaigns to strengthen public interest and goodwill for the Transplant Division and support program expansion.
- Engage referring providers, patients, and diverse audiences; monitor scheduling of regional provider education and outreach events.
- Plan and execute outreach initiatives, site visits, conferences, CME activities, and events promoting the Transplant Program.
- Conduct tabling events and grassroots marketing at physician offices, dialysis facilities, and in the community.
- Organize and participate in community events to raise awareness about transplantation.
- Establish relationships with community organizations, advocacy groups, and support networks.
- Follow up on queries from referring physicians, administrators, and healthcare providers and establish strategies for service excellence.
- Maintain open communication with the transplant leadership team and external stakeholders.
- Analyze program data, collect metrics, and report to program directors.
- Establish evaluation criteria and measures for communications and outreach efforts, and assess programs for improvement.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
