Clinical Training Assistant
About The Position
The Clinical Training Assistant, also referred to as the Medical Assistant Trainer, mentors back-office staff from onboarding through annual training and provides quality clinical support in a clinical setting. The role requires experience in medical assisting, flexible training techniques, and travel between clinics as needed. It operates within established parameters while contributing to the development and improvement of policies, guidelines, and internal processes. The position also handles clinic call processing and staff accountability. Errors may result in suboptimal patient care and poor clinic workflow. The trainer supports onboarding for Medical Assistants, externs, and temporary MA staff; provides systems onboarding and onsite training; helps develop and deliver training programs; monitors employee progress; and supplies ongoing support and supplemental training. The position is full-time, with a consistent Monday–Friday schedule from 8 AM to 4 PM, and requires some travel between clinics.
Requirements
- High school diploma or GED.
- Certificate from a Medical Assistant program or equivalent on-the-job training.
- At least one year of experience in a supervisory and/or training role.
- Experience in medical assisting.
- Ability to travel to any or all clinics as required.
- Ability to thrive in a fast-paced setting and wear multiple hats.
- Driven, friendly, detail-oriented approach, positive energy, and a patient-first mindset.
Nice To Haves
- At least one year of experience in a medical office; urgent care experience is a bonus.
- X-ray experience as an RT or LXMO.
- Interest in expanding skills through in-house Limited Scope Radiography (LXMO) training.
Responsibilities
- Mentor and train back-office staff from onboarding through annual training.
- Conduct new-hire systems onboarding, including user setup, explanation of system functions and purposes, and review of associated SOPs.
- Communicate new-hire training schedules clearly to all stakeholders.
- Conduct onsite training for new staff, with flexibility as needed.
- Ensure new hires' time cards are correct for Clinic Managers.
- Assist with developing and implementing training programs, including designing curricula and teaching classes.
- Assess training needs to identify areas where new hires require training.
- Provide two weeks of hands-on training and schedule follow-up training as needed.
- Communicate issues to the Clinic Manager, Training Manager, and/or HR.
- Introduce and promote consistent use of SOPs across all locations.
- Train clinics, leads, and clinic coordinators as needed.
- Assist with developing treatment plans based on employee needs and goals.
- Provide ongoing support and supplemental training as requested by Clinic Managers.
- Monitor employee progress to ensure they meet program requirements.
- Assist with developing training materials, including workbooks, manuals, handouts, and other learning aids.
- Evaluate training program effectiveness using employee feedback or results of follow-up tests or evaluations.
- Provide quality clinical support care in a clinical setting.
- Process calls for the clinic and support associated staff accountability.
- Travel between clinics as required to accommodate training needs.
- Perform other job-related duties as assigned by the manager.
Benefits
- Monthly team performance bonuses.
- In-house Limited Scope Radiography (LXMO) training, with state certification costs fully covered.
- Monthly travel stipend of $75.
- Free healthcare for the employee and their family through AFC.
- 401(k) with a 3% employer match after one year.
- Three weeks of paid time off.
- On-the-job growth and training opportunities.
- Supportive workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
