Clinical Team Supervisor/ Madison, WI (On-Site)

Fortrea•Madison, WI

7d•Onsite

About The Position

The Clinical Team Supervisor provides day-to-day leadership and operational oversight for an assigned clinical research team, including Study Coordinators, Enrollment Coordinators, Data Coordinators, and other clinical operations staff. The role helps ensure the team has the resources, training, direction, and support needed to execute clinical studies successfully. The supervisor oversees workload and staffing, develops team members, monitors quality and performance, and partners with Clinical Study Managers on study timelines and operational priorities. The position supports high standards of study execution while helping ensure the safety, welfare, and dignity of study participants. It reports to the Manager, Clinical Operations. The role is primarily on-site in the Clinical Research Unit, clinical environment, and/or laboratory. It involves exposure to electrical office equipment and biological fluids, required use of personal protective equipment, occasional drives to site locations, and occasional domestic travel. Varied hours may be required. The work environment is fast-paced, technology-based, and subject to changing priorities; teamwork and adapting priorities are important. Regular full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, and short- and long-term disability insurance, a 401(k), paid time off, employee recognition awards, and employee resource groups.

Requirements

Bachelor's degree or international equivalent, preferably in life sciences, nursing, healthcare, clinical research, or a related field; relevant equivalent experience and demonstrated project outcomes may be considered in lieu of educational requirements.
Basic Life Support (BLS) or CPR/AED certification.
Strong knowledge of clinical research operations, study protocols, ICH/GCP guidelines, study procedures, and applicable regulatory requirements.
Demonstrated ability to provide operational leadership, coaching, work direction, and performance feedback.
Strong written and verbal communication skills.
Strong organizational, prioritization, problem-solving, and decision-making skills.
Ability to manage multiple studies, priorities, and operational requirements across a team.
Ability to work effectively with study participants, investigators, team members, Clinical Study Managers, clients, and cross-functional partners.
2–2.5 years of clinical research, clinical operations, or related experience.
Experience coordinating clinical studies or significant clinical operational activities.
Experience providing work direction, training, coaching, or mentoring to peers or less experienced employees.
Experience resolving study execution, staffing, quality, or operational issues.
Experience supporting monitoring visits, client interactions, audits, inspections, or quality reviews.
Ability to work upright and/or stationary for 6–8 hours per day.
Ability to make fast, simple, repeated movements with fingers, hands, and wrists to operate laboratory equipment.
Ability to crouch and stoop occasionally, and bend and twist the upper body and neck frequently.
Ability to access and use in-house and off-the-shelf computer software.
Ability to lift and carry or move objects, including luggage and a laptop computer, up to 15–20 pounds.
Regular and consistent attendance.
Comfort working in a fast-paced, technology-based environment with changing priorities and strict study protocol and timeline requirements.

Nice To Haves

CCRC, CCRP, or other relevant clinical research certification.
Experience working across multiple clinical operations functions.
Experience with team scheduling, workload management, and operational planning.
Experience supporting quality or continuous improvement initiatives.

Responsibilities

Provide day-to-day leadership, work direction, coaching, and support to assigned clinical research team members.
Manage workload, daily assignments, schedules, time off, attendance, and staffing coverage according to study and clinic priorities.
Assign primary and back-up study resources and promote cross-training to maintain team coverage.
Provide ongoing feedback, conduct performance discussions and reviews, and support individual development plans.
Support recruiting and interviewing for new team members.
Oversee onboarding, mentor assignments, training, competency development, and knowledge transfer for new and existing staff.
Identify training and development needs and coordinate learning opportunities.
Partner with Clinical Study Managers on staffing needs, team capacity, study priorities, and delivery timelines.
Ensure team members understand study protocols, responsibilities, procedures, and quality expectations.
Coordinate operational readiness, including staffing, training, equipment, documentation, and other study requirements.
Ensure required general, protocol, and study-specific training is completed before applicable screening and study activities.
Serve as the first point of operational escalation for study execution issues within the assigned team.
Step into Study Coordinator or other clinical operations responsibilities as needed to support study or clinic requirements.
Monitor work quality and timeliness and address performance, operational, or quality concerns.
Help ensure study activities comply with protocols, standard operating procedures, ICH/GCP requirements, and applicable regulatory and quality standards.
Support monitoring visits, client visits, audits, inspections, and quality review activities.
Support documentation and follow-up related to protocol deviations, unscheduled events, operational issues, and quality findings.
Identify opportunities to improve team processes, study execution, quality, efficiency, and operational consistency.
Support implementation of approved process improvements, procedures, operational tools, and quality initiatives.
Communicate effectively with internal and external stakeholders about team capacity, operational needs, and study-related issues.
Directly supervise assigned clinical research team members and manage performance reviews, ongoing feedback, employee development, time and attendance, and mentor assignments.
Partner with the Manager, Clinical Operations on compensation, promotions, corrective actions, and succession planning.
Perform other duties as assigned.