Clinical Team Supervisor/ Madison, WI (On-Site)

Fortrea•Madison, WI

6d•Onsite

About The Position

The Clinical Team Supervisor provides day-to-day leadership and operational oversight for an assigned clinical research team, including Study Coordinators, Enrollment Coordinators, Data Coordinators, and other clinical operations staff. The role ensures the team has the resources, training, direction, and support needed to execute clinical studies. The supervisor oversees workload and staffing, develops team members, monitors quality and performance, and partners with Clinical Study Managers on study timelines and operational priorities. The role supports high standards of study execution and the safety, welfare, and dignity of study participants. This position reports to the Manager, Clinical Operations. The position is primarily on-site in the Clinical Research Unit, clinical environment, and/or laboratory. Work may involve exposure to electrical office equipment and biological fluids, and requires personal protective equipment such as protective eyewear, garments, and gloves. Occasional driving to site locations and occasional domestic travel may be required. The environment is fast-paced, technology-based, and subject to changing priorities; strict adherence to study protocols and timelines is important. Varied hours may be required.

Requirements

Bachelor's degree or international equivalent; relevant equivalent experience and demonstrated project outcomes may be considered in lieu of educational requirements.
Basic Life Support (BLS) or CPR/AED certification.
Strong knowledge of clinical research operations, study protocols, ICH/GCP guidelines, study procedures, and applicable regulatory requirements.
Demonstrated ability to provide operational leadership, coaching, work direction, and performance feedback.
Strong written and verbal communication skills.
Strong organizational, prioritization, problem-solving, and decision-making skills.
Ability to manage multiple studies, priorities, and operational requirements across a team.
Ability to work effectively with study participants, investigators, team members, Clinical Study Managers, clients, and cross-functional partners.
2–2.5 years of clinical research, clinical operations, or related experience.
Experience coordinating clinical studies or significant clinical operational activities.
Experience providing work direction, training, coaching, or mentoring to peers or less experienced employees.
Experience resolving study execution, staffing, quality, or operational issues.
Experience supporting monitoring visits, client interactions, audits, inspections, or quality reviews.
Ability to work in an upright and/or stationary position for 6–8 hours per day.
Ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate lab equipment.
Ability to crouch and stoop occasionally, and bend and twist the upper body and neck frequently.
Ability to access and use in-house and off-the-shelf computer software.
Ability to lift, carry, or move objects, including luggage and a laptop computer, weighing up to 15–20 lbs.
Regular and consistent attendance.
Comfort working in a fast-paced environment with strict study-protocol and timeline requirements, changing priorities, teamwork, and technology-based data collection.

Nice To Haves

CCRC, CCRP, or other relevant clinical research certification.
Experience working across multiple clinical operations functions.
Experience with team scheduling, workload management, and operational planning.
Experience supporting quality or continuous improvement initiatives.
A degree in life sciences, nursing, healthcare, clinical research, or a related field is preferred.

Responsibilities

Provide day-to-day leadership, work direction, coaching, and support to assigned clinical research team members.
Manage workload, daily assignments, schedules, time off, attendance, and staffing coverage based on study and clinic priorities.
Assign primary and back-up study resources and promote cross-training to maintain team coverage.
Provide ongoing feedback, conduct performance discussions and reviews, and support individual development plans.
Support recruiting and interviewing for new team members.
Oversee onboarding, mentor assignments, training, competency development, and knowledge transfer for new and existing staff.
Identify training and development needs and coordinate learning opportunities.
Partner with Clinical Study Managers to understand staffing needs, team capacity, study priorities, and delivery timelines.
Ensure team members understand study protocols, responsibilities, procedures, and quality expectations.
Coordinate operational readiness, including staffing, training, equipment, documentation, and other study requirements.
Ensure required general, protocol, and study-specific training is completed before applicable screening and study activities.
Serve as the first point of operational escalation for study execution issues within the assigned team.
Step into Study Coordinator or other clinical operations responsibilities when needed to support study or clinic requirements.
Monitor work quality and timeliness and address performance, operational, or quality concerns.
Help ensure study activities comply with protocols, standard operating procedures, ICH/GCP requirements, and applicable regulatory and quality standards.
Support monitoring visits, client visits, audits, inspections, and quality review activities.
Support documentation and follow-up related to protocol deviations, unscheduled events, operational issues, and quality findings.
Identify opportunities to improve team processes, study execution, quality, efficiency, and operational consistency.
Support implementation of approved process improvements, procedures, operational tools, and quality initiatives.
Communicate with internal and external stakeholders about team capacity, operational needs, and study-related issues.
Directly supervise assigned clinical research team members and manage performance reviews, feedback, employee development, time and attendance, and mentor assignments.
Partner with the Manager, Clinical Operations on compensation, promotions, corrective actions, and succession planning.
Perform other duties as assigned.