Clinical Support Tech II - Gastroenterology Clinic at Eastowne

UNC Health • Chapel Hill, NC

3d • Onsite

About The Position

The Clinical Support Technician II supports professional caregivers in delivering patient care and performs clinical, clerical, administrative, and unit-maintenance duties. The role includes transporting patients and equipment, setting up and maintaining patient rooms, coordinating communications, maintaining patient records, managing supplies, and assisting with quality-improvement audits and data entry. Clinical duties require procedural knowledge and may involve sterile techniques, infusion monitoring, and medical equipment. Patient assignments may be made based on unit needs and manager or charge nurse discretion.

The position is with the UNC Medical Center Gastroenterology Clinic at Eastowne in Chapel Hill, North Carolina. It is an onsite, full-time day job scheduled for 40 hours per week.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services.
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Services.
• Basic Life Support (BLS) certification.
• One year of clerical or customer-service experience.
• Three months of nursing assistant experience.
• Fluency in spoken and written English.
• Ability to develop computer skills if not already competent.

Responsibilities

• Assist physicians and other healthcare providers with routine examinations and procedures, including obtaining equipment and supplies.
• Review patient-care documentation for significant changes in condition and promptly report them to a registered nurse or physician.
• Perform clerical duties, including prioritizing work, greeting and directing visitors, researching information, reviewing orders for clarity, revising orders at a nurse’s request, answering telephones and patient call lights, transcribing physician orders, and maintaining medical records.
• Conduct routine quality-assurance audits, safety checks, and supply inventories.
• Provide administrative support, including PI audits and data entry.
• Clean work areas, maintain office equipment, troubleshoot common software and hardware problems, change linens, check and restock supplies, transport patients, supplies, and specimens, and assist with orienting new employees and students.
• Provide personal care such as bathing, dressing, feeding, and assisting with ambulation; measure and record vital signs, height, and weight.
• Perform assigned clinical procedures, which may include specimen collection, skin preparation, catheter care, capillary blood glucose checks, simple wound care, range-of-motion exercises, postural drainage, oxygen setup and flow monitoring, suctioning, tracheostomy care, fecal impaction removal, sterile dressing changes, wound irrigation, IV-fluid assembly and monitoring, IV-site care and peripheral IV discontinuation, ostomy care, urinary catheterization and irrigation, and established oral, nasogastric, or gastrostomy tube feeding.
• Reinforce routine patient teaching provided by a registered nurse or physician, document patient understanding, and distribute patient education materials when requested.

Benefits

• UNC Health benefits
• Eligibility to continue participating in TSERS or the ORP for qualifying employees of another North Carolina agency who currently participate in those plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED