Clinical Support Staff (LPN or MA) - Full-Time II

Axess Family Services, Inc.•Akron, OH

6d•$20 - $30•Onsite

About The Position

Clinical Support Staff (Medical Assistant or Licensed Practical Nurse) at Axess Medical is a full-time position scheduled for 30–39 hours per week, with an hourly pay range of $20.00–$30.00. The role supports quality medical care in a federally qualified community health center and provides clinical and technical assistance to providers and other staff. The position works under the supervision and guidance of the Health Center Administrator and participates in multidisciplinary patient care and treatment. Staff must work within the scope of their license or certification, manage a demanding workload accurately, and demonstrate excellent customer service with patients, families, staff, providers, vendors, and the public. The role requires compliance with AFS written standards, including its Compliance Program, Standards of Conduct, policies, and procedures. Noncompliance may result in disciplinary action, up to and including termination. Clinical support staff must report suspected abuse or neglect as required by Ohio Revised Code 2151.421. The work involves regular sitting and use of hands, frequent reaching and lifting up to 25 pounds, and occasional standing, walking, climbing or balancing, stooping, kneeling, crouching, or crawling. Occasional lifting of 25–50 pounds may be required but is not essential; duties may be adjusted to accommodate lifting restrictions. The environment includes frequent close-vision tasks, occasional proximity to moving mechanical parts and outdoor weather, and potential electrical-shock risk when using standard equipment. Noise is low to moderate, and stress may be high at times.

Requirements

Graduation from an accredited nursing program or certification as a medical assistant.
Maintain an unrestricted Licensed Practical Nurse license in Ohio or a certified medical assistant certification.
Maintain Basic Life Support (BLS) certification through the American Heart Association.
Ability to read, write, and speak English.
Computer competency, including word processing, email, and internet use.
Hold an unrestricted State of Ohio driver's license.

Nice To Haves

Two to five years of community health experience.
Previous experience with electronic health record technology.

Responsibilities

Conduct pre-visit planning at least one day before each scheduled patient appointment.
Assist providers during office visits by rooming patients, documenting patient history, and recording vital signs.
Prepare, administer, and document medications and procedures as directed by the medical provider.
Provide patient counseling and health education, including relevant literature and instructions for continuity of care.
Follow OSHA regulations for hazardous materials and Health Department guidelines regarding communicable diseases.
Prepare exam rooms, clean them after each patient, and maintain and restock supplies.
Perform patient care in a way that optimizes safety and reduces the likelihood of medical or health care errors.
Collaborate effectively with the care team, exchange constructive feedback, support team goals, solve problems, improve efficiency, and reduce costs.
Carry out responsibilities within a team structure with minimal supervision and adapt to environmental constraints and demands.
Demonstrate behavior consistent with API's written policies and procedures.
Lift, carry, and store clinical equipment and supplies within the center as directed.
Document nursing care according to professional standards using the agency-approved electronic health record.
Communicate appropriate information diplomatically, verbally and in writing, including sensitive information, to support continuity of care.
Address incoming phone calls, patient requests, and voicemail throughout the day.
Respond to telephone encounters, fax inbox, and scan inbox throughout the day.
Protect patient confidential information from unauthorized use or disclosure.
Coordinate inventory, order processing, and distribution of products and services.
Ensure appropriate distribution of tasks within the team.
Participate in daily huddles and attend department meetings; train and educate the team effectively.
Ensure daily duties, logs, and checklists are completed accurately and adhere to departmental policies and procedures.
Report suspected abuse or neglect to child protective services or law enforcement when required by Ohio Revised Code 2151.421.
Perform other duties as assigned.