LPN, Clinical Support

American Oncology Network•Houston, TX

10d•$16 - $30

About The Position

The LPN, Clinical Support provides support to the clinical team for indirect and direct patient care. The role prepares new patient charts, completes medical forms, facilitates prescription refills as directed by a physician or advanced practice provider, and obtains prior authorizations for prescription medications. It may also involve responding to patient calls, assessing the nature and urgency of concerns, and resolving them or directing them to the appropriate person. The LPN consults with clinical leaders or physicians to help address patient problems and performs duties in accordance with regulatory requirements and organizational and departmental policies and procedures. Other job-related duties and projects may be assigned. The position is based at the Oncology Consultants Medical Center CCO Office, with work at other Company locations as business needs require. The standard schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Travel is less than 25%, and overtime may be required when sufficient notice is given.

Requirements

High school education required.
Current Licensed Practical Nurse license in the state of employment.
Current CPR and BLS certifications.
1–2 years of experience with hematology/oncology patients in a clinic or hospital.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; detail orientation and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to collaborate and build positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively as required.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from varied stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Availability to work at any Company location and overtime when given sufficient notice.
Travel of less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Handle prescription refill requests according to Company procedures and use SureScripts or other refill software as needed.
Obtain prescription authorizations using appropriate applications and software, and document authorizations and coverage dates in the patient chart.
Conduct new-patient calls and collect information to prepare charts as assigned.
Answer calls from patients, physicians, hospitals, and home health agencies; use nursing assessment skills to determine each call’s nature and urgency, resolve the issue, or direct it to the appropriate person.
Support completion of forms needed for patient care, including insurance and disability forms, handicap parking requests, and DME requests.
Question documentation outside the patient chart.
Document messages in patients’ charts for nurses and physicians.
Discuss with physicians and nurse practitioners the steps necessary to ensure proper patient care.
Discuss abnormal laboratory results or tests with physicians so appropriate follow-up orders can be made and documented when necessary.
Respond to hospice and home health agency questions about patients and document physicians’ decisions regarding requests.
Contact emergency rooms when patients are directed there, provide an explanation and diagnosis, and give a phone number where the physician can be reached.
Support documentation and referrals for DME requests.
Prepare charts with updated information, procedures, notes, pathology, and laboratory results between visits so clinicians have the information needed for patient visits and care.
Work at any Company location as needed to meet business needs and work overtime when given sufficient notice.
Perform other job-related duties and projects as assigned, in accordance with regulatory requirements and organizational policies and procedures.