LPN, Clinical Support

American Oncology Network•Houston, TX

10d

About The Position

Provides support to the clinical team with indirect and direct patient-care tasks, including preparing new-patient charts, completing medical forms, handling prescription refills, and obtaining medication prior authorizations. The role may also involve responding to incoming patient calls and consulting with the Clinical Nurse Manager, Lead RN, and/or physician to resolve issues or route calls appropriately. The employee is expected to understand applicable regulations and organizational and departmental policies and procedures, perform duties in accordance with them, and take on other assigned duties and projects. The position may require work at any Company location to meet business needs and overtime when sufficient notice is provided.

Requirements

High school education required.
Current Licensed Practical Nurse (LPN) license in the state of employment.
Current CPR and BLS certifications.
1–2 years of experience with hematology/oncology patients in a clinic or hospital.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to collaborate and build positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively as required.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from varied stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Travel of less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Handle prescription refill requests according to Company procedures and use SureScripts or other refill software as needed.
Obtain prescription authorizations using appropriate applications and software, and document authorizations and coverage dates in the patient chart.
Make new-patient calls and collect data to prepare charts as assigned.
Answer calls from patients, physicians, hospitals, and home health agencies; use nursing assessment skills to determine the nature and urgency of calls and how to resolve or route them.
Support completion of patient-care forms, including insurance, disability, handicapped-parking, and DME requests.
Question documentation outside the patient chart and document chart messages for nurses and physicians.
Discuss steps needed for proper patient care with physicians and/or nurse practitioners.
Bring abnormal laboratory results or tests presented by other staff to the physician for appropriate action and documentation, as necessary.
Respond to hospice and home health agency questions about patients and document the physician’s decisions.
Contact emergency rooms when patients are directed there, providing an explanation, diagnosis, and a contact phone number for the physician.
Support documentation and referrals for DME requests.
Prepare charts with updated information, procedures, notes, pathology, and laboratory results between visits so clinicians have information needed for patient care.
Work at any Company location as business needs require and work overtime when given sufficient notice.
Perform other job-related duties and instructions as assigned by a supervisor or management.