Clinical Support Specialist

WELLSPACE HEALTH•Sacramento, CA

23d•$23 - $27•Onsite

About The Position

The Clinical Support Specialist (CSS) monitors patients in a recuperative care environment where unhoused patients come to heal from illnesses. The role performs vital signs, observes patients, monitors patient self-medication under program protocols, and reports changes to nursing staff. The CSS supports patients with coordinating medical appointments, medication refills, and other medical supplies, and coordinates care across multidisciplinary teams. The position provides 24/7 support and monitoring for patients experiencing homelessness and co-occurring disorders, including mental health conditions, chronic medical conditions, and substance use disorders, in a high-acuity care facility. The work environment is characteristic of a medical clinic. The employee may interact with individuals and families in crisis and may encounter unpleasant sensory conditions, bodily fluids, and hazardous chemicals.

Requirements

High school diploma or equivalent.
At least 1 year of patient care experience in a medical facility, substance use disorder treatment facility, or behavioral health environment.
Current BLS certification, or willingness to obtain it within 90 days of hire.
Organizational skills and attention to detail.
Ability to document and maintain detailed records and write clearly using appropriate punctuation and grammar.
Basic proficiency with Outlook, Word, Excel, and Teams.
Ability to conduct patient-reported screenings, understand client needs, and advocate to nursing and management.
Excellent customer service skills, including active listening, problem-solving, and calmness in emotional or stressful situations.
Ability to communicate patient-reported symptoms and concerns to nursing staff.
Experience supporting patients with self-administration of medication, including medication calls and detailed documentation.
Ability to work effectively with diverse populations in a respite care program.
Demonstrated commitment to serving underserved populations and sensitivity to people from diverse economic, educational, lifestyle, ethnic, and cultural backgrounds, including people who are disabled, homeless, use substances, are HIV/AIDS-infected, and/or are physiologically impaired.
Commitment to HIPAA, professional ethics, and maintaining confidentiality.
Ability to adhere to infection control procedures, including standard precautions, temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
Ability to assist and support the center, department, or program in meeting High Reliability standards.
Willingness to successfully complete the credentialing process, if applicable.

Nice To Haves

Medical Assistant or CNA training/certification is highly preferred.
Experience documenting in an Electronic Health Record; EPIC experience is a plus.

Responsibilities

Perform vital signs and monitor patients, reporting observations to an LVN and/or management.
Promptly communicate changes in patient condition to supervising staff.
Relay patient vitals, symptoms, behaviors, progress, and risks to emergency services and multidisciplinary care teams.
Encourage patient well-being through health promotion initiatives.
Refer patients to primary healthcare teams, behavioral health, and substance use treatment programs, as appropriate.
Assist patients with admission, transfer, and discharge procedures.
Support medication management by making medication calls, prompting patients, observing adherence, documenting changes, and reporting anomalies or discrepancies.
Perform weekly medication inventory audits.
Verify the integrity of medication deliveries and accurately document inventory and schedules in the EHR.
Conduct patient admission intakes, including preparing rooms and beds, coordinating meals, inventorying belongings, and conducting initial patient-reported screenings.
Review and document patient observations and progress notes.
Maintain housekeeping duties, such as post-meal cleanup and laundry, as needed, following internal controls and procedures.
Monitor patient bed count and ensure facility safety.
Provide 24/7 support and monitoring for patients experiencing homelessness and co-occurring disorders in a high-acuity care facility.
Work holidays, weekends, and alternate shifts as needed to maintain required staffing levels.
Perform other duties as assigned.

Benefits

Regionally competitive salary.
Above-average health benefits at reduced costs.
Company-paid life insurance and long-term disability insurance.
Voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave.
11 paid holidays per year.
Paid time off.
Paid sick leave.
Flexible Spending Program.
Company-paid malpractice insurance for all providers.
Professional development hours offered annually.