Clinical Support Specialist

MTC Care•Andover, MA

3d•Hybrid

About The Position

The Clinical Support Specialist (“CSS”) role at MTC Care is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. While the role may have the potential of becoming hybrid, it is currently anticipated to be full time onsite with partnering facilities and not remote at this time. MTC Care is a leader in providing behavioral health services to patients in skilled nursing and assisted living communities, focusing on tailored interventions, mental well-being, interdisciplinary collaboration, and regulatory compliance. MTC Care is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace.

Requirements

Basic working knowledge of medical terminology
Experience in the use of online healthcare tools
Proficiency in Microsoft Office Suite – Outlook, Word, Excel
Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI
Commitment to providing platinum-level customer service and communication
Ability to embrace a company culture of caring and kindness
A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
A reliable home internet connection
A valid driver’s license and reliable mode of transportation
The ability to travel up to 1 hour in any direction from home office to cover clinics when needed

Nice To Haves

1+ year in a healthcare setting
Medical Assistant or CNA certification

Responsibilities

Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
Providing technical support and assistance for telehealth visits to include room and equipment preparation
Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
Procurement of patient referral documents as needed
Acting as a liaison between the clinicians and the facility staff
Interacting with staff and/or family members as necessary
Maintaining responsibility for proper handling and cleaning of MTC Care equipment
Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software
Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit
Working closely with the clinician to assure that patient visits run smoothly and efficiently
Perform all of the core functions as described above as assigned