Clinical Support Specialist

UPMC•Pittsburgh, PA

9h•Onsite

About The Position

Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.

Requirements

High school graduate or GED equivalent.
12 months previous experience in the use of computers, patient record maintenance and/or reception is required.
Ability to assume a leadership role in the absence of immediate supervision.
In-depth working knowledge of Hospital and Radiology Information Systems.
Knowledge of third-party healthcare coverage and billing requirements.
Interpersonal and communication skills necessary to effectively interact with patients, physicians, consumers and other healthcare professionals.

Responsibilities

Maintain office equipment and inform appropriate personnel of service needs.
Interact directly with patients, family members, staff members and healthcare professionals. Problem solve utilizing independent judgment.
Utilize computer system to enter, retrieve, edit and print data as required.
Answer work area telephones and triage calls as appropriate.
Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
Maintain inventory and orders supplies as required.