Clinical Support Specialist

BUENA VISTA RECOVERY LLC•Chandler, AZ

1d•$20 - $22•Onsite

About The Position

The Clinical Support Specialist provides direct patient care and support to individuals with substance use disorders and co-occurring behavioral health conditions across multiple levels of care. Working within a multidisciplinary team, this role is responsible for facilitating admissions, supporting clinical programming, ensuring patient safety, and maintaining accurate documentation. The Clinical Support Specialist plays a vital role in creating a structured, therapeutic environment while promoting patient dignity, engagement, and continuity of care.

Requirements

HS Diploma or a GED with 2+ years of full time Behavioral Health work experience (preferred) OR Associate’s Degree and at least 2 years of full time Behavioral Health work experience OR Bachelor’s degree or higher in a field related to Behavioral Health
Required: Level One Fingerprint Clearance Card prior to hire
Requires sitting and standing associated with a normal office environment.
Manual dexterity using computer keyboard.
Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
Some lifting may be required.
Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
Requires occasional use of fax machines, telephones, copiers, and other office equipment.
Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

Responsibilities

Deliver patient-centered support through empathetic, ethical, and professional interactions that promote dignity, independence, and individualized care
Recognize and respond to signs and symptoms of mental health and substance use disorders
Maintain strict confidentiality of patient information in accordance with HIPAA and organizational policies
Identify, prevent, and appropriately respond to crisis situations, including risk of harm to self or others, aggressive behavior, or medical emergencies
Conduct admissions processes, including intake assessments and collection of clinical screenings such as urine drug screens, pregnancy tests, fentanyl testing, and breath alcohol levels (BAL)
Perform body searches, skin checks, and property searches in accordance with facility policy, ensuring proper handling, documentation, and storage of patient belongings
Assist in the development, implementation, and ongoing support of individualized treatment plans in collaboration with the clinical team
Verify and document patient demographic and insurance information at admission and during transitions between levels of care
Maintain consistent communication with referral sources and internal treatment teams using designated systems and platforms
Complete all required admissions documentation within the Electronic Medical Record (EMR) system, ensuring accuracy and data integrity
Complete biopsychosocial assessments (BPS), GAD-7, PHQ-9, and ASAM assessments within 24 hours of admission, and provide updates as clinically indicated
Ensure patient safety by adhering to all safety protocols, reporting incidents per policy, and maintaining awareness of the environment of care
Facilitate psychoeducational groups in collaboration with the treatment team, adapting material to meet patient needs and group dynamics
Monitor patient engagement and behavior within the milieu, supporting structure and therapeutic programming
Coordinate care activities with detox, residential, and outpatient clinical teams to ensure continuity of care
Document all patient interactions and services in the medical record within required timeframes (within 24 hours of service delivery)
Uphold all regulatory, ethical, and professional standards, including HIPAA compliance and confidentiality requirements
Support patients in identifying risk factors, understanding symptoms, and connecting with appropriate resources to promote recovery
Collaborate effectively with behavioral health staff and providers to support overall treatment goals
Perform additional duties and special projects as assigned