Clinical Support Representative - Evansville

ZOLL Medical•Evansville, IN

5d•$85,000 - $105,000•Onsite

About The Position

The Clinical Support Representative is a field-based clinical representative in the Sales group, responsible for customer and administrative support, education, and streamlining medical order processing. The representative works collaboratively with Territory Manager(s) to support territory goals, increase market penetration, manage revenue-related exceptions, apply local payor knowledge, and follow the direction of Regional Management. The role educates customers and staff on medical order requirements, identifies EMR/HL7 order opportunities, supports order-process automation, and applies clinical judgment to prioritize patient care, transitions of care, reorder documentation, and end-of-use needs. It also manages revenue-recognition exceptions, supports authorization and revenue goals, and provides education and assistance related to ZPM and HFMS/HST. The representative serves as a consistent ZOLL clinical resource for customers, supports medical-order processing and servicing, and covers territory needs when the Territory Manager is unavailable or the territory is vacant. The role also builds the ZOLL brand through local events, educational opportunities, product presentations, onboarding resources, and collaboration with marketing. It develops relationships with key hospital staff, including Director-level contacts in Case Management, Quality, Cath Lab, and Risk. This is a field-based position requiring daily work in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel within a defined geography. Occasionally, atypical hours, including evenings and weekends, may be required based on business needs. The annual salary range is $85,000 to $105,000.

Requirements

Associate’s degree or at least 5 years of relevant internal ZOLL experience.
At least 3 years of hospital, heart failure, or nursing experience.
Clinical experience navigating hospital flow and document collection, with competent and confident provider and patient interaction.
Ability to influence clinical decision-making through presentation and discussion of clinical data.
Ability to plan proactively and work independently and autonomously while collaborating and communicating closely with others.
High sense of urgency and flexibility.
Superior organizational skills and ability to multitask.
Problem-solving mentality and accountability for tasks from beginning to end.
Effective team player who can also work independently with strong self-motivation.
Approximately 80% travel within the defined territory; occasional evenings and weekends may be required based on business needs.

Nice To Haves

Cardiology clinical acumen.
Proficient working knowledge of MS Office, including Power BI, Excel, Word, and Outlook.
Proficient working knowledge of customer relationship management systems such as Salesforce.com or Dynamics.

Responsibilities

Educate ZOLL customers and staff on Medical Order requirements, including partnership with the MORe Team.
Identify EMR/HL7 order opportunities and key stakeholders in accounts; work with Territory Managers to develop champions and partner with HSD on process automation.
Use independent clinical judgment and knowledge of ZOLL medical devices to prioritize patient-care plans, transitions of care, reorder documentation, and potential end of use, and advise providers or staff accordingly.
Manage revenue-recognition exceptions in the defined territory, including reducing DTC and aging exceptions.
Apply local payor knowledge to increase paying authorization percentages and reduce zero revenue by managing TOC and PEI.
Provide ZPM education to key hospital and office contacts, promote ZPM clinical value and utilization, and partner with Territory Managers on data reviews for quarterly account business reviews.
Manage ancillary ZPM and customer-service needs for HFMS/HST; serve as a regional and area resource for ZPM training.
Represent ZOLL consistently to customers in the defined territory.
Partner with Territory Managers on daily medical-order processing and servicing so they can focus on selling opportunities.
Provide support and education in the territory when the Territory Manager is on PTO or the territory is vacant.
Lead local tradeshows and account educational opportunities; provide product presentations and resources for account staff onboarding.
Work with Marketing to facilitate local save awareness through social and local media outlets specific to the territory; serve as a TOZA contact.
Own and develop relationships with key Director-level hospital staff, including Case Management, Quality, Cath Lab, and Risk.
Work daily in hospitals, doctors’ offices, and other medical establishments within the assigned territory; travel approximately 80% within a defined geography.