Clinical Support Representative - Evansville

ZOLL Medical Corporation•Evansville, IN

22h•$85,000 - $105,000•Onsite

About The Position

ZOLL is seeking a field-based Clinical Support Representative to provide customer and administrative support, education, and streamlined medical order processing in an assigned territory. The representative works collaboratively with Territory Manager(s), follows Regional Management direction, and supports goals to increase market penetration and revenue recognition through exception management and local payor knowledge. The role supports medical order education and processing, revenue recognition, ZPM education and utilization, and customer service needs for HFMS/HST. It also provides clinical support and education to customers, prescribers, and account staff; assists Territory Managers with order processing and territory coverage; and builds ZOLL’s brand through presentations, local events, and account relationships. The position is field-based in the Sales group and involves daily work in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel within a defined geography. Occasional atypical hours, including evenings and weekends, may be required based on business needs.

Requirements

Associate’s degree or at least 5 years of relevant internal ZOLL experience.
At least 3 years of hospital, heart failure, or nursing experience.
Clinical experience and proficiency navigating hospital flow and document collection, with competent and confident provider and patient interaction.
Ability to influence clinical decision-making through presentation and discussion of clinical data.
Ability to plan proactively and work independently and autonomously while collaborating and communicating closely with others.
High sense of urgency and flexibility.
Superior organizational skills and ability to multitask.
Problem-solving mentality and accountability for tasks from beginning to end.
Effective team player who is also capable of working independently with strong self-motivation.
Approximately 80% travel within a defined geography; daily field work in hospitals, doctors’ offices, and other medical establishments.
Ability to meet the stated physical demands: sitting constantly; repetitive motions frequently; and standing, walking, talking, and hearing occasionally.

Nice To Haves

Cardiology clinical acumen.
Proficient working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook.
Working knowledge of customer relationship management systems such as Salesforce.com and Dynamics.

Responsibilities

Educate ZOLL customers and staff on Medical Order requirements, including partnership with the MORe Team.
Identify EMR/HL7 order opportunities and key stakeholders in accounts; work with Territory Managers to develop EMR/HL7 champions.
Partner with HSD to automate the medical order process.
Use clinical acumen and knowledge of ZOLL devices to prioritize patient care plans, transitions of care, reorder documentation, and possible end-of-use decisions, and advise providers or staff accordingly.
Manage territory exceptions to reduce DTC and Aging Exceptions.
Apply local payor landscape knowledge to increase paying authorization percentages.
Reduce zero revenue by managing TOC and PEI in the defined territory.
Identify hospital and office contacts for ZPM education, promote ZPM clinical value and utilization, and partner with Territory Managers on ZPM data reviews for quarterly account business reviews.
Manage ancillary ZPM/customer service needs for HFMS/HST and serve as a regional and area resource for ZPM training.
Represent ZOLL consistently with customers in the assigned territory.
Partner with Territory Managers on daily medical order processing and service so they can focus on selling opportunities.
Provide support and education in the territory when the Territory Manager is on PTO or the territory is vacant.
Lead local tradeshows and account educational opportunities.
Provide ZOLL product presentations and resources for account staff onboarding programs.
Work with the marketing department on local save awareness through social and local media outlets specific to the territory.
Serve as a TOZA contact.
Own and develop key director-level hospital account relationships, including Case Management, Quality, Cath Lab, and Risk.
Work daily in hospitals, doctors’ offices, and other medical establishments within the assigned territory.