Clinical Support Partner - MA or EMT, Street Medicine (Garden Grove, CA)

Healthcare in Action•Garden Grove, CA

About The Position

Healthcare in Action provides care to people experiencing homelessness through a street medicine model, using medically equipped vans to deliver services in places such as parking lots, encampments, and parks. The Clinical Support Partner supports clinicians in helping patients manage their health by providing basic clinical care, coordinating services, and assisting with clinical operations in the Garden Grove area. The role includes conducting assessments and basic clinical procedures, providing wound care and patient monitoring, supporting individualized care planning and health education, coordinating referrals and appointments, and communicating with providers and care teams. It also involves maintaining supplies and equipment, documenting patient interactions, following safety and confidentiality requirements, and participating in quality improvement and continuing education activities. Healthcare in Action’s mission is to improve the lives of people experiencing homelessness through quality holistic care. Its vision is for all people experiencing homelessness to have access to quality healthcare addressing their mental, social, and physical health needs.

Requirements

High school diploma or GED.
Medical Assistant diploma or certificate, or California EMT qualification.
At least 2 years of experience working as a Medical Assistant or EMT in a medical office, field, or hospital setting.
Ability to perform blood draws.
Excellent assessment skills.
Ability to problem-solve and prioritize changing patient conditions.
Knowledge of efficient interviewing practices and techniques for gathering information.
Strong interpersonal skills and ability to build relationships with providers and patients.
Excellent verbal, written, and listening skills, both in person and by phone.
Ability to work on a team and maintain good working relationships with staff and patients.
Excellent customer-service skills.
Ability to be culturally sensitive and work with a diverse patient population.
Ability to maintain quality, safety, and infection-control standards.
Knowledge of, or ability to learn, computer-based applications such as MS Office and electronic medical record systems.
Knowledge of medical records and appropriate documentation requirements.
Ability to maintain patient confidentiality.
Knowledge of HIPAA requirements.
Ability to remain calm and resourceful in emergency situations.
Ability to maintain a professional demeanor.
Clean driving record.
Valid California driver’s license.
Must maintain California state liability insurance.
Must have access to a vehicle or reliable transportation.
If selected, must provide proof of tuberculosis screening upon hire or proof of a negative screening within the previous year; reasonable accommodations may be considered through an interactive process.
Background check required.

Nice To Haves

Understanding of ICD-10 coding.
Experience using EPIC EMR.

Responsibilities

Conduct physical exams and assessments, including obtaining EKGs, administering vaccinations, and drawing blood for laboratory tests when necessary.
Provide wound care and monitor patients.
Assist with organizing and completing an individualized care plan for each patient.
Develop care plans in collaboration with patients, peer navigators, therapists, and primary care physicians.
Educate and advise patients on medical issues as needed.
Consult with physicians, physician assistants, nurse practitioners, and the Medical Director as needed.
Ensure primary care physicians are informed of patients’ health conditions and progress.
Provide health education and coach patients on managing chronic conditions and meeting health goals.
Support prevention of illness, promotion of health, and adjustment to chronic health problems.
Provide internal and external referrals to appropriate medical resources.
Coordinate care, including requesting ride-share services, picking up prescriptions, and scheduling appointments.
Engage with providers and patients to create a trusting environment.
Maintain a safe, efficient, and pleasant environment conducive to patient wellbeing and consistent with recognized standards.
Work collaboratively with physicians and other healthcare professionals in the clinical management of patients.
Maintain effective working relationships with personnel, medical staff, and administration.
Follow company policies and procedures for handling laboratory specimens and biohazardous waste.
Document patient visits and interactions accurately and promptly.
Report suspicious, unethical, or illegal conduct and cooperate with approved investigations and inspections.
Perform regular stock-room inventory and maintain appropriate supplies of medications, equipment, and materials.
Develop an understanding of the health plan’s encounter-data submission process and CMS requirements.
Participate in grievance, audit, continuing education, quality assurance, and quality improvement programs.
Serve as an ongoing resource to providers and case-management teams.
Participate in appropriate clinical committees as assigned.
Collaborate with Healthcare in Action and Quality Improvement teams to achieve corporate goals.
Maintain professional and technical knowledge through workshops, publications, networks, and professional societies.
Contribute to team efforts and support Healthcare in Action’s vision and goals.
Perform other duties as assigned.