Clinical Support Partner - MA or EMT, Street Medicine (Garden Grove, CA)

Healthcare in Action•Garden Grove, CA

5d•$20 - $31•Onsite

About The Position

Healthcare in Action provides care to people experiencing homelessness through a street medicine model, using medically equipped vans to deliver care in locations such as parking lots, encampments, and parks. The Clinical Support Partner (MA or EMT) supports clinicians in helping patients who are experiencing or at risk of homelessness manage their health. Clinical duties include obtaining vital signs, drawing blood, providing basic wound care, conducting assessments, obtaining EKGs, and administering vaccinations as needed. The role coordinates patient care, including arranging rides, picking up prescriptions, scheduling appointments, and making internal and external referrals. It also supports individualized care planning and patient education, works collaboratively with patients and the care team, handles patient calls and new consults, and maintains supplies and stock-room inventory. The position works in the Garden Grove area and is part of a mobile street medicine program serving unhoused individuals where they reside.

Requirements

High school diploma or GED.
Medical Assistant diploma or certificate, or California EMT qualification.
At least 2 years of experience working as a Medical Assistant or EMT in a medical office, field, or hospital setting.
Ability to perform blood draws.
Excellent assessment skills and ability to problem-solve and prioritize changing patient conditions.
Knowledge of efficient interviewing practices and techniques for gathering information.
Strong interpersonal skills and ability to build relationships with providers and patients.
Excellent verbal, written, and listening skills, both in person and on the phone.
Ability to work on a team and maintain good working relationships with staff and patients.
Excellent customer service skills.
Ability to be culturally sensitive and work with a diverse patient population.
Ability to maintain quality, safety, and infection-control standards.
Knowledge of or ability to learn computer-based applications, including MS Office and electronic medical record systems.
Knowledge of medical records and appropriate documentation requirements.
Ability to maintain patient confidentiality and knowledge of HIPAA requirements.
Ability to remain calm and resourceful in emergency situations and maintain a professional demeanor.
Clean driving record.
Proof of a valid California driver’s license.
Must maintain California State Liability Insurance.
Must have access to a vehicle or reliable transportation.
If selected, provide proof of tuberculosis screening upon hire or proof of a negative screening within the last year, subject to the stated accommodation process.

Nice To Haves

Understanding of ICD-10 coding.
Experience using EPIC EMR.

Responsibilities

Conduct physical exams and assessments, including obtaining EKGs, administering vaccinations, and drawing blood for lab tests when necessary.
Provide wound care and monitor patients.
Assist with organizing and completing individualized care plans; develop plans in collaboration with patients, peer navigators, therapists, and primary care physicians.
Educate and advise patients on medical issues and provide health education, including support for illness prevention, health promotion, and management of chronic health problems.
Consult with physicians, physician assistants, nurse practitioners, and the Medical Director as needed; ensure primary care physicians are informed of patient health conditions and progress.
Coordinate care, including arranging ride-share services, picking up prescriptions, scheduling appointments, and providing referrals to appropriate medical resources.
Engage with providers and patients to create a trusting environment and maintain a safe, efficient, pleasant environment conducive to patient wellbeing.
Collaborate with physicians and other healthcare professionals in the clinical management of patients, and maintain good working relationships with personnel, medical staff, and administration.
Follow policies for handling lab specimens and biohazardous waste; document patient visits and interactions accurately and promptly.
Report suspicious, unethical, or illegal conduct and cooperate with approved investigations and inspections.
Conduct regular stock-room inventory and keep medications, equipment, and supplies appropriately stocked.
Develop an understanding of health-plan encounter-data submission processes and CMS requirements; participate in grievance, audit, continuing education, quality assurance, and quality improvement programs.
Serve as an ongoing resource to providers and case-management teams and participate in appropriate clinical committees as assigned.
Monitor, train, and coach patients on living with chronic conditions to help them meet health goals.
Collaborate with Healthcare in Action and Quality Improvement teams to achieve corporate goals.
Function as part of the care team, applying knowledge and skills in history taking, physical exams, treatment, and clinical care management.
Maintain professional and technical knowledge through educational workshops, professional publications, personal networks, and professional societies.
Contribute to team efforts by completing related tasks and support Healthcare in Action’s vision and goals.
Perform other duties as assigned.