Clinical Support Operations Manager

Veterinary Referral Center of Central Oregon • Bend, OR

1d • Onsite

About The Position

The Clinical Support Operations Manager builds, improves, and sustains the daily operating system for the clinical support teams at Veterinary Referral Center of Central Oregon (VRCCO). This role drives operational organization, leadership infrastructure, staffing coordination, and accountability routines to ensure high-volume clinical teams work seamlessly across departments. This is a non-medical leadership role focused entirely on management infrastructure; a veterinary technician credential is not required.

Requirements

• Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments
• Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
• Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
• High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
• Ability to lead through influence and earn trust with highly credentialed, technical experts.
• Minimum education requirement: high school diploma or equivalent

Nice To Haves

• Experience managing multi-shift or multi-department teams in a clinical, veterinary, urgent care, or medical setting.
• Experience coordinating onboarding programs, training matrices, or staff competency systems.
• hands-on experience working in veterinary general practice or veterinary multi-specialty hospital.

Responsibilities

• Own, structure, and optimize the daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
• Provide management infrastructure and data to Clinical Supervisors, stripping away their administrative burdens so they can focus on clinical quality and technical mentorship.
• Identify and mentor high-potential frontline staff to cultivate future leads and assistant managers.

Benefits

• Medical: Multiple plan options with 70% coverage
• Dental/Vision: Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Tenure bonuses
• Savings: 401K matching program
• Stipends for continuing education
• Vet Cadets Childcare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED