Manager, Clinical Operations

Fraser Health•New Westminster, BC

2d•Onsite

About The Position

We are hiring for a Manager, Clinical Operations Services to join the leadership team at Queen’s Park Care Centre (QPCC) in New Westminster. This role is ideal for a dynamic leader with strong operational and leadership skills who is looking to make a meaningful impact. In this position, you will support several ambulatory services and site operations across the QPCC campus, while also leading key quality initiatives. This is a highly collaborative and evolving role that may include providing leadership support across other units within QPCC. Queen’s Park Care Centre is a vibrant and community-focused site offering a wide range of services, including 76 inpatient rehabilitation beds, a busy outpatient program (featuring regional complex seating services), a 26-bed PATH unit, an adult day program, and two long-term care communities with 116 beds. Nearby, the Victoria Heights Clinic provides additional specialized and primary care services to the New Westminster community. QPCC is known for its welcoming and supportive environment, strong community connections, and commitment to interdisciplinary teamwork. With an active wellness committee, a strong partnership with our Foundation, and a beautiful, green setting, we prioritize staff well-being while delivering exceptional patient and resident care. This is a fantastic opportunity to contribute to meaningful improvements in patient and resident outcomes while helping shape the future of care at Queen’s Park.

Requirements

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years' recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Excellent oral, written and presentation skills.
Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
Ability to plan, prioritize and carry out projects.
Knowledge of department management processes under collective agreements.
Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
Knowledge of research methodology, practices and techniques.
Excellent investigative, analytical and problem solving skills.
Ability to work effectively under pressure and with changing priorities and deadlines.
Knowledge of Information Systems applications, tools and concepts.

Responsibilities

Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.
Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes.
Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external stakeholders.
Participates in strategic planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading clinical services that report up to more than one Director.
Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s) or service contracts.
Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.
Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach.
Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
Participates in the development, implementation and negotiation of essential service contingency plans.
Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.