Clinical Support Manager - Spine Surgery

Altus Spine•West Goshen Township, PA

12d•Onsite

About The Position

Altus Spine, located in West Chester, PA., is a global medical device technology company focused on providing the highest quality design and manufacturing of spinal implants and instrumentation. Altus offers an extensive portfolio of surgical systems to facilitate minimally minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and quality by design drives Altus’ commitment to the medical community.

Requirements

5+ years of internal sales or customer interface experience
5+ years of operating room experience
5+ years of surgical support – spine experience
Bachelor’s Degree or advanced degree in Engineering, Science, or related field.
Knowledge in the use of current office technologies (MS Office suite, Salesforce.com, etc.)
Excellent organizational skills.
Demonstrated ability to build rapport and develop and maintain relationships.
Must be comfortable in emergency/operating room environments.
Demonstrated aptitude to learn a product’s key features & benefits.
Exceptional interpersonal, verbal and written communication skills.
Demonstrated ability to develop and execute effective sales and marketing plan.
Must be able to lift and carry samples and surgical instruments kits up to 40 pounds.
Must be available on 24-hour per day basis, to respond to customer emergencies as dictated by territory and account requirements.

Responsibilities

Case coverage, soliciting orders, selling Altus Spine products assigned, and representing the company in accordance with its policies and in the area assigned.
Achieving sales objectives and market development goals within a sales territory.
Developing product demands by creating product awareness and providing education/training/support to surgeons and hospital staff.
Assist with sales calls to customers and prospects with a focus on spine surgeons.
Assumes role of “expert” in the configuration, availability, and use of all Altus surgical systems.
Provide high quality “on call” service to existing customers.
Coordinate equipment needs for scheduled surgeries.
Establish and maintain strong business relationships with prospective and existing customers.
Maintain documented training of relevant Altus Spine Procedures.
Provides Operating Room staff coverage and training on use of surgical systems.
Surgical case preparation and coverage is required with the goal of bringing the highest degree of value to the surgeon, patient and facility.
Provides in-service training for Operating Room and Sterile Processing Department staff members.
Creates basic product, sales and marketing presentations for in-service training meetings.
Must work on-site of Altus Spine corporate office when not covering cases.
Move consignment and loaner inventory between accounts based on the surgical needs of the territory and region.
Delivers sets and performs set check-ins at all facilities and communicates set check in to operations at least 24 hours prior to surgery via email.
Assist in the collection of Purchase Orders. Respond to customer complaints in accordance with company policy and advise Sales Manager and company promptly of any situation beyond scope of authority.
May assist in the preparation and operation of trade shows, conventions, and/or clinical meetings.
Complies with all Company policies and procedures.