Clinical Supervisor, Greenfield Family Medicine

Baystate Health • Greenfield, MA

7d • Onsite

About The Position

Baystate Health is seeking an experienced RN, Ambulatory Clinical Supervisor to join its Primary Care Service Line at Greenfield Family Medicine in Greenfield, Massachusetts. The role oversees clinical flow and operations, supporting patient-centered efficiency and patient, staff, and provider satisfaction. It ensures clinical operations meet required standards, policies and procedures are in place, and clinical staff receive mentoring and development. The supervisor manages day-to-day operational activities, including clinical staff supervision, and participates in quality and service improvement and departmental and interdepartmental committees. The role keeps practice management informed about clinical issues and concerns and provides direct patient care as practice needs require. The position provides day-to-day supervision, scheduling, and clinical coverage for approximately 20 RN and MA team members. It is full-time, Monday through Friday, with no weekends or holidays, at 48 Sanderson Street, Greenfield. External hires may be eligible for a sign-on bonus; the posting describes eligibility restrictions for internal transfers and former employees.

Requirements

• Massachusetts Registered Nurse licensure.
• Basic Life Support (CPR) certification from the American Heart Association.
• Associate degree in Nursing.
• Four to five years of clinical nursing experience.
• Supervisory, team lead, or charge nursing experience.
• Excellent verbal, written communication, and interpersonal skills.
• Ability to work in partnership with physicians and other clinicians.
• Excellent team-building and people-management skills.
• Demonstrated successful partnership with nursing staff, physicians, and advanced practitioners.
• Driver license.

Nice To Haves

• Bachelor of Science in Nursing (BSN) preferred.
• Experience working in an ambulatory setting preferred.
• Strong organizational and analytical skills, with a focus on process improvement.

Responsibilities

• Oversee clinical team operations and clinical flow, focusing on patient-centered efficiency and patient, staff, and provider satisfaction.
• Ensure clinical operations comply with required standards and that policies and procedures are in place for all practices.
• Oversee mentoring and development for clinical staff.
• Supervise clinical staff and handle day-to-day operational activities, including scheduling and clinical coverage for approximately 20 RN and MA team members.
• Participate in quality and service improvement activities.
• Serve on departmental and interdepartmental committees.
• Keep practice management apprised of the practice’s clinical issues and concerns.
• Provide direct patient care as determined by practice needs.

Benefits

• Established career ladders with guaranteed compensation increases.
• Excellent benefits and compensation, with generous paid time off.
• Tuition reimbursement.
• First-time home buyers’ program.
• High-quality, low-cost medical, dental, and vision insurance.
• Competitive 403(b) retirement match.
• Wellbeing programs supporting mental, physical, and financial health.
• Sign-on bonus eligibility for external hires, subject to the stated restrictions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree