Clinical Care Technician - Family Medicine

Essentia Health•Duluth, MN

9d•$16 - $24

About The Position

The Clinic Care Technician assists with daily patient flow in a clinic setting. The role may include greeting and rooming patients, obtaining vital signs, documenting in patient charts, stocking and cleaning exam rooms, ordering and maintaining clinic supplies, and assisting with clerical duties. The position may float to support other areas as assigned. The technician supports providers and clinical staff with administrative and select patient care tasks, patient scheduling and work queue needs, and follow-up on no-shows. The role also involves helping providers review and approve add-ons; supporting virtual visits; verifying patient identity; recording height, weight, and vital signs; chaperoning exams as needed; administering questionnaires; and documenting in the electronic medical record. Limited patient care tasks may be performed based on training. Administrative duties may include processing mail, scanning, copying, faxing, updating forms, answering internal calls, and ordering office supplies.

Requirements

Basic Life Support (BLS) certification within 30 days of hire.

Nice To Haves

Customer service skills.
Ability to follow direction and perform tasks within the scope of the role.
Experience in healthcare or patient care.
Experience using an electronic medical record.
Medical terminology.

Responsibilities

Support providers and clinical staff with administrative and select patient care tasks.
Support patient scheduling and work queue needs as assigned.
Follow up on no-shows and work with providers to review and approve add-ons.
Greet and room patients; support virtual visits; verify patient identification; and record height, weight, and vital signs.
Chaperone exams as needed.
Administer questionnaires and document in the electronic medical record.
Perform limited patient care tasks based on training.
Stock and clean exam rooms and order and maintain clinic supplies.
Process incoming mail; scan, copy, and fax materials; print and update forms; answer internal phone calls; and place office supply orders as needed.
Float to support other areas as assigned.