Clinical Supervisor

ncgCARE•Suffolk, VA

9d•$61,449 - $83,442

About The Position

National Counseling Group is seeking a full-time Clinical Supervisor to lead and support a team of behavioral health professionals using the CARE Model of Supervision. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service. The Clinical Supervisor manages clinical operations, oversees staff performance, and maintains community partnerships to promote satisfaction and access to services. The role includes supervising and mentoring staff, overseeing case assignments and caseload utilization, providing clinical consultation during crises, reviewing clinical documentation, and supporting staff development and use of electronic systems. The supervisor also engages with clients, families, community stakeholders, and referral sources; conducts or supports assessments and service follow-ups; and provides direct outpatient care and crisis support as needed. This salaried position is based in Suffolk, Virginia, with daily travel up to 25% and minimal overnight travel. The position offers flexibility to shape a schedule, professional growth and leadership development opportunities, and a competitive benefits package. Compensation is $61,449–$83,442, with placement based on licensure level, education, and experience.

Requirements

Master’s degree in Counseling or a related field.
Associate license, supervisee status, or full license in the state of Virginia.
At least 3 years of experience in a related field.
Access to a working car and a valid driver’s license.
Must be authorized to work in the United States.
Successful completion of background checks and credential verification.

Responsibilities

Supervise, mentor, and support a team of behavioral health professionals.
Oversee case assignments and monitor team members’ caseload utilization.
Provide clinical consultation for crisis situations and help team members develop effective strategies.
Review clinical documentation and approve it as needed to ensure quality and compliance.
Conduct routine check-ins with individuals and families at intake and quarterly to assess satisfaction with services.
Support staff professional development and use of electronic systems, including EHR, HRIS, and LMS.
Engage community stakeholders and referral sources to build and maintain partnerships.
Attend court hearings or client-related community meetings as necessary.
Participate in service recovery activities and resolve complaints and grievances.
Conduct initial assessments when no clinical assessor is available.
Make introductory contact with clients within 15 days of the first session and with referring professionals within 30 days.
Provide direct-care outpatient services.
Monitor crises and track aftercare reviews for individuals in need.
Actively support staff during crisis intervention situations.
Ensure quality, compliance, and effective service delivery.

Benefits

Consumer-driven health plan coverage through Anthem, including access to the Sydney app and 24/7 licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for pre-tax childcare reimbursement.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage.
Educational assistance, subject to position, hire date, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.