Clinical Supervisor

Carolinas Center For Oral & Facial Surgery•Charlotte, NC

About The Position

The Clinical Supervisor plans, organizes, and directs the clinical functions of an individual office. The position participates in clinical and practice-wide decisions and works closely with administrative and medical staff to coordinate patient care services. The role supports the Practice’s philosophy, goals, policies, and procedures; contributes to quality management; and participates in risk-management and patient and staff safety programs. The Clinical Supervisor communicates professionally with patients, visitors, doctors, and co-workers, helps improve care quality and office flow, and supports effective scheduling. The position also performs clinical coordinator and assisting duties. These include implementing procedures, supporting policy development, overseeing staff training and performance appraisals, preparing for and assisting with surgical procedures, completing directed office procedures and verbal orders, preparing patients and rooms, reviewing post-operative instructions and patient paperwork, maintaining clinical supplies, and using the computer system for schedules and appointments.

Requirements

High school diploma or equivalent.
CPR certification.
Completion of the Dental Anesthesia Assistant National Certification Examination.

Nice To Haves

Two to three years of oral and maxillofacial surgery experience.
North Carolina dental X-ray certification.
Management training and experience.

Responsibilities

Support the Practice’s philosophy, goals, objectives, policies, and procedures.
Support risk management and participate in programs focused on patient and staff safety.
Consider patient rights and contribute to the quality management process.
Follow safety policies, report observed or suspected violations and hazards, and respond competently to emergencies.
Communicate respectfully and professionally with patients, visitors, doctors, and co-workers, using a translator when necessary.
Evaluate suggestions and processes to identify opportunities to improve performance and quality of care, or seek guidance as needed.
Promote effective patient flow and help avoid scheduling conflicts.
Ensure Practice policies and procedures are consistently implemented and followed, and assist with developing policies and procedures.
Ensure smooth office flow and maintain confidentiality and unbiased treatment of staff members.
Meet monthly or as needed with the team to support effective communication.
Train or oversee training of new employees.
Conduct, assist with, or provide feedback for clinical staff performance appraisals.
Review schedules at least one week in advance and ensure required items, including implants, abutments, splints, and stents, are available at the appropriate office.
Assist doctors with surgical procedures, including extractions, biopsies, implants, and bone grafts; perform tasks such as suctioning, irrigation, instrument passing, and cutting sutures.
Perform directed office procedures, such as removing or fitting surgical splints, removing sutures, and placing packs.
Complete verbal orders, including impressions and prescription requests.
Prepare patients and rooms for procedures and examinations.
Review post-operative instructions with surgery patients.
Review charts and paperwork before the doctor sees the patient and complete appropriate paperwork.
Help in the workroom and restock clinical supplies.
Use the computer system for tasks such as time clock functions, schedule review, and appointment scheduling.
Perform other duties as directed.