Clinical Supervisor: Clear Lake Family Med

Trinity Health•Clear Lake, IA

About The Position

The Clinical Supervisor supports patient-centered care by overseeing clinical operations, guiding staff performance, and ensuring compliance with organizational policies and regulatory standards. The role fosters a collaborative and professional work environment, promotes continuous improvement, and supports efficient clinic workflows. The Clinical Supervisor assists with hiring, training, and evaluating clinical staff, budget management, and coordination with clinic leadership to implement protocols and operational changes. The position is based at Clear Lake Family Med in Clear Lake, Iowa, and is scheduled for 40 hours per week, Monday through Friday, on the day shift. Up to 49% of the role may involve working in a staff capacity, including cross-coverage in other clinic areas as team needs require.

Requirements

Current license or certification as an RN, LPN, or MA; or completion of an approved laboratory training program and registration as a CLS, MLT, or Radiologic Technologist.
Two years of experience in a clinic or physician office.
Basic Life Support (BLS) for the Healthcare Provider certification, obtained within three months of hire; accepted credentials include American Red Cross CPR/AED for the Professional Rescuer and American Heart Association Basic Life Support.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
Computer proficiency, including Word, Excel, and experience with an office management computer program.
Experience setting goals, defining objectives, and working directly with physicians.
Financial background including use of spreadsheets, preparation of financial reports, analysis of financial information, and budget preparation.
Extensive quality assurance background and a demonstrated commitment to high standards of performance.
Experience with applicable state and federal regulatory agencies and occupational health and safety laws governing clinic operations.
Ability to work in a collaborative, shared leadership environment.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in work behaviors, practices, and decisions.
Hire, onboard, coach, and appraise assigned clinical staff.
Schedule, orient, train, and develop assigned colleagues, and report hours worked for payroll.
Work with clinic management to evaluate, monitor, and enforce clinic-specific protocols, procedures, and objectives.
Support effective clinic service flow across areas such as reception, accounting, laboratory, and nursing.
Coordinate with the clinic team to integrate charging and reimbursement changes into operations and monitor outcomes.
Promote patient-centered care and a positive patient experience.
Assist with developing the clinic budget, monitor staff and supply utilization, and make adjustments to meet the budget.
Reconcile and/or prepare daily bank deposits.
Monitor clinic-specific compliance with MCI policies, implement plans as needed, and recommend possible policy revisions to managers.
Promote teamwork among clinic staff and communicate problems and solutions effectively to affected staff and patients.
Maintain functional knowledge of the essential functions of directly supervised job classes.
Ensure assigned staff meet mandatory education requirements, including mentoring and training on changes in the health care environment.
Schedule and supervise specific clerical personnel in the clinic.
Participate in performance improvement activities as appropriate.
Reconcile providers’ resource schedules.
Maintain supply inventory and stock supplies in various work areas.
Monitor and maintain assigned staff licensure and certification requirements.
Provide staff coverage in other clinic areas as team needs require and perform other duties assigned by the manager.
Maintain working knowledge of applicable laws, regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures.