Clinical Supervisor: Clear Lake Family Med

Trinity Health•Clear Lake, IA

About The Position

The Clinical Supervisor supports patient-centered care by overseeing clinical operations, guiding staff performance, and ensuring compliance with organizational policies and regulatory standards. The role fosters a collaborative, professional work environment, promotes continuous improvement, and supports efficient clinic workflows. The supervisor assists with hiring, training, and evaluating clinical staff, budget management, and coordination with clinic leadership to implement protocols and operational changes. The position is based at Clear Lake Family Med in Clear Lake, Iowa, and is scheduled for 40 hours per week, Monday through Friday, on the day shift. The Clinical Supervisor oversees assigned clinical and clerical staff, including hiring, onboarding, scheduling, coaching, training, development, and performance appraisal. The supervisor works with clinic management to evaluate and enforce clinic procedures and objectives, facilitates efficient service flow across clinic functions, and coordinates implementation of charging and reimbursement changes. The role promotes a positive patient experience and collaborative teamwork, supports budget development and monitoring, manages supplies and inventory, and helps ensure compliance with clinic policies and applicable regulations. Up to 49% of the role may involve working as staff, including cross-coverage in other clinic areas as team needs require.

Requirements

Current license or certification as an RN, LPN, or MA; or completion of an approved laboratory training program and registration as a CLS, MLT, or Radiologic Technologist.
Two years of experience in a clinic or physician’s office.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire. Accepted credentials include American Red Cross CPR/AED for the Professional Rescuer and American Heart Association Basic Life Support.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
Computer proficiency, including Word, Excel, and office management computer programs.
Experience setting goals, defining objectives, and working directly with physicians.
Financial background that includes spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets.
Extensive quality assurance background and a demonstrated commitment to high performance standards.
Experience with applicable state and federal regulatory agencies and occupational health and safety laws governing clinic operations.
Ability to work in a collaborative, shared-leadership environment.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Honesty, integrity, caring, and the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Hire, onboard, coach, and appraise assigned clinical staff; schedule, orient, train, and develop colleagues.
Report hours worked for payroll purposes.
Work with clinic management to evaluate, monitor, and enforce clinic-specific protocols, procedures, and objectives.
Assist with clinic functions to facilitate efficient service flow across reception, accounting, laboratory, and nursing areas.
Coordinate integration of charging and reimbursement changes into clinic operations and monitor outcomes.
Promote patient-centered care and a positive patient experience.
Assist in developing the clinic budget; monitor staff and supply utilization and make adjustments to meet the budget.
Reconcile and/or prepare daily bank deposits.
Monitor compliance with MCI policies, implement plans as needed, and recommend policy revisions to managers.
Promote teamwork and communicate problems and solutions effectively to affected staff and patients.
Ensure assigned staff complete mandatory education; mentor and train staff on changes in the health care environment.
Schedule and supervise designated clerical personnel.
Participate in performance improvement activities as appropriate.
Reconcile providers’ resource schedules.
Maintain supply inventory and stock supplies in clinic work areas.
Monitor and maintain assigned staff licensure and certification requirements.
Provide staff coverage in other clinic areas as team needs require; up to 49% of the role may be performed in a staff capacity.
Maintain working knowledge of applicable laws, regulations, organizational integrity requirements, standards of conduct, and policies.
Perform other duties as needed and assigned by the manager.