Clinical Navigator - FT | Clear Lake North

PAM Health Rehabilitation Hospital of Clear Lake North•Webster, TX

About The Position

The Clinical Navigator is the face of the hospital, helping prospective patients and their families understand the potential benefits and support available during a rehabilitation stay. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and supports conversion of referrals to admissions. It works collaboratively with business development, admissions, nursing, and other internal and external partners, and contributes feedback and recommendations to improve programs, quality, customer service, and satisfaction.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
A minimum of two years’ experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university.
Rehabilitation or LTACH experience.
Marketing experience.

Responsibilities

Cultivate referral relationships and manage an assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral source satisfaction.
Develop and maintain excellent relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits, including EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc.
Dental and vision benefits.
Employee Assistance Program, including counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental insurance options for accident, critical illness, cancer, pet, and identity theft protection.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee Bonus Referral Program.
401(k) plans with discretionary employer match.
Generous paid benefit time.
Opportunities for professional growth through the Education Advancement Program.