Clinical Navigator FT- Kingman/Lake Havasu Market

PAM Health•Lake Havasu, AZ

About The Position

The Clinical Navigator serves as the face of the hospital and supports prospective patients and families by explaining the potential benefits of a rehabilitation stay. The position cultivates referral relationships, manages an assigned territory, completes patient assessments, makes sales contacts, and analyzes referral and admission data. It works collaboratively with the business development team, admissions staff, nursing, and other internal and external stakeholders to facilitate referral conversion. The Clinical Navigator also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. This position works under the direction of the Director of Business Development and develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. PAM Health provides specialty healthcare services and describes its mission as providing compassionate, expert care and supporting recovery through education and research.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
A minimum of two years’ experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university is preferred.
Prior marketing and/or rehabilitation/LTACH experience is preferred.
Rehabilitation/LTACH and marketing experience is preferred.

Responsibilities

Cultivate referral relationships and manage an assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits, including EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc
Dental and vision benefits
Employee Assistance Program, including counseling, legal, and financial services
Flexible spending and health savings accounts
Life and disability insurance
Education and in-service opportunities, including continuing education and tuition assistance
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
Auto, home, cell phone, and gym membership discounts
Personal travel discounts
Employee bonus referral program
401(k) plans with discretionary employer match
Generous paid benefit time
Education Advancement Program and opportunities for professional growth