Clinical Navigator FT- Kingman/Lake Havasu Market
About The Position
The Clinical Navigator serves as the face of the hospital, helping prospective patients understand the potential benefits and support available during a rehabilitation stay. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, makes sales contacts, and analyzes referral and admission data. Working collaboratively with the business development team, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, the Clinical Navigator helps facilitate referral conversion. The position also provides feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction. The role develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. It works under the direction of the Director of Business Development.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
- At least two years of experience in the designated field of licensure.
Nice To Haves
- A degree in a health-related field from an accredited college or university.
- Prior marketing experience.
- Prior rehabilitation or LTACH experience, preferably combined with marketing experience.
- Rehabilitation or LTACH experience.
Responsibilities
- Cultivate referral relationships and manage an assigned territory.
- Complete patient assessments.
- Make sales contacts and analyze referral and admission data from the assigned territory.
- Collaborate with business development team members, including the Admissions Manager and admission staff, and with nursing and other internal and external staff to facilitate referral conversion.
- Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.
- Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc
- Dental and vision benefits
- Employee Assistance Program with counseling, legal, and financial services
- Flexible spending and health savings accounts
- Life and disability insurance
- Education and in-service opportunities, including continuing education and tuition assistance
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
- Auto, home, cell phone, and gym membership discounts
- Personal travel discounts
- Employee Bonus Referral Program
- 401(k) plans with a discretionary employer match
- Generous paid benefit time
- Opportunities for professional growth through the Education Advancement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
