Clinical Supervisor - Crisis Response Services
About The Position
Lead with Purpose. Support Lives in Crisis. Every call can change a life. As a Clinical Supervisor, you’ll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service. At Crisis Connections, you’ll help shape the quality of crisis care delivered across King County and Washington State—ensuring that every caller receives timely, thoughtful, and effective support. You’ll directly influence the quality of suicide prevention and crisis response services. You’ll mentor and develop crisis professionals doing emotionally demanding, meaningful work. You’ll help ensure 24/7 coverage and clinical excellence in a high-impact contact center. You’ll collaborate with clinical leaders and community partners across the state.
Requirements
- Master’s degree in Counseling, Social Work, Psychology, or a related field
- Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
- Licensure (or associate licensure) in counseling or social work
- Experience supporting individuals in crisis
- Strong communication, documentation, and computer skills
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Nice To Haves
- Experience with crisis lines, helplines, or phone-based assessments
- Training or facilitation experience
- Background in call center or multidisciplinary environments
Responsibilities
- Supervise, coach, and support crisis line staff and volunteers
- Provide clinical guidance and mentorship during real-time crisis situations
- Support daily operations in a 24/7 crisis contact center
- Train staff on best practices, policies, and crisis intervention techniques
- Monitor call and performance trends to ensure quality and consistency
- Partner with internal leaders and external behavioral health providers
- Serve as a trusted clinical resource for staff at all experience levels
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off and paid holidays
- Retirement and transit benefits
- Ongoing training and professional development
- A mission-driven, inclusive workplace committed to equity and belonging
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
