Clinical Supervisor, Collaborative Care

Beth Israel Lahey Health•Stratham, NH

8d•$86,860 - $106,267

About The Position

The Clinical Supervisor serves as a clinical leader responsible for maintaining fidelity to the Collaborative Care Model (CoCM) and ensuring high-quality, measurement-based, population-focused behavioral health care across the health system. The role promotes evidence-based Collaborative Care practices and divides time approximately equally between direct patient care and supervision, coaching, performance management, and workforce development. The supervisor provides clinical and administrative supervision to Behavioral Health Clinicians, Care Managers, and trainees, including supervision toward licensure when applicable. The role supports staff development and competency in Collaborative Care, monitors clinical documentation and patient registry management, and provides consultation and escalation support for patient care concerns, including crises and complex presentations. The position also provides direct behavioral health services to Collaborative Care patients, participates in systematic case reviews with primary care providers, consulting psychiatrists, and interdisciplinary teams, and monitors staff productivity, patient outcomes, and performance metrics. It collaborates with program leadership on onboarding, training, workforce development, quality improvement, and implementation of best practices. The role is full-time, 40 hours per week, located in Stratham, NH. The organization requires all staff to be vaccinated against influenza as a condition of employment.

Requirements

Master’s degree in a human services field.
Independent-level licensure required: LICSW, LMHC, or Licensed Psychologist in the Commonwealth of Massachusetts.
Knowledge of Collaborative Care or Integrated Behavioral Health and quality improvement concepts.
Ability to exercise good clinical, legal, and ethical judgment and consult with a supervisor as needed.
Computer literacy in standard desktop applications, including Windows, Word, and Excel.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Four years of post-master’s experience preferred.
At least two years of supervisory experience preferred.
Familiarity with state and local agencies serving the community is helpful.

Responsibilities

Provide clinical and administrative supervision to Behavioral Health Clinicians, Care Managers, and trainees, including supervision toward licensure when applicable.
Develop learning objectives, support professional development, and complete performance evaluations as required.
Support BA- and MA-level Care Managers in developing Collaborative Care competencies, including patient engagement, measurement-based care, treatment-to-target, care coordination, and brief behavioral interventions.
Be available for clinical consultation and escalation of patient care concerns, including crisis situations and complex clinical presentations.
Monitor and ensure timely, accurate, and compliant clinical documentation, patient registry management, quality assurance standards, and adherence to Collaborative Care Model requirements.
Provide direct behavioral health services, including assessment, brief treatment, skills-based interventions, consultation, risk assessment, and care coordination and planning.
Maintain direct patient care productivity expectations and complete clinical documentation within expected timeframes and in compliance with organization policies.
Participate in systematic case reviews and collaborate with primary care providers, consulting psychiatrists, and interdisciplinary team members to support patient outcomes and model fidelity.
Monitor staff productivity, patient outcomes, and performance metrics; provide coaching and corrective action as needed.
Collaborate with program leadership on workforce development, onboarding, competency-based training, quality improvement initiatives, and implementation of best practices.
Build and maintain effective working relationships with internal partners, community providers, and other stakeholders.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including recruitment, onboarding, training, performance management, employee development, addressing complaints, resolving problems, performance improvement, licensure-specific supervision, and career advancement.
Perform other duties as assigned.