Clinical Success Manager - Federal

Abridge

10d•$120,700 - $162,680

About The Position

The Clinical Success Manager for Federal accounts is a member of Abridge’s commercial team responsible for helping clinicians and healthcare organizations successfully adopt and use Abridge’s generative AI platform. The role works with clinicians, administrators, and other stakeholders to understand workflows and needs, provide support, and build and enable clinical champions. The position contributes to reducing the cognitive burden of clinical documentation and improving adoption, utilization, and the clinician experience across federal accounts.

Requirements

At least 3 years of experience as a clinician (MD, DO, PA, or NP).
Experience with EHR documentation and a deep understanding of clinical documentation workflows.
Passion for solving problems and creating new opportunities for clinicians.
Experience leading initiatives from conception through launch.
Strong communication skills and ability to build relationships across organizational levels, from front-line staff to executives.
Strong understanding of the healthcare industry, including clinical workflows and regulatory requirements.

Nice To Haves

Federal clinical practice or clinical informatics experience, ideally with exposure to both federal and commercial healthcare environments.
Clinical leadership, education, or training experience.
Experience in a startup or fast-paced environment, with ownership and an entrepreneurial mindset.

Responsibilities

Lead clinician enablement sessions and staff and leadership presentations, and build collateral to support adoption at every stage.
Support the development and delivery of training tailored to federal clinical workflows and audiences, including enabling stakeholders who support adoption.
Support implementation for new and scaling sites, helping each site launch successfully and grow utilization over time.
Build and maintain relationships with clinical champions.
Provide workflow and product support to clinicians to drive adoption and utilization.
Monitor product performance in the field and collaborate with Product, Engineering, and other internal teams to elevate emerging issues and contribute to timely improvements.
Advocate for clinician needs, prioritizing issues according to clinical impact.
Surface clinician feedback to internal stakeholders to support product iteration and enhance the clinician experience.
Track utilization and related metrics, and report clinical success outcomes and delivered value to partners and internal teams.

Benefits

14 paid holidays and flexible PTO for salaried employees; accrued time off for hourly employees.
Medical, dental, and vision coverage for full-time employees and their families.
Monthly HSA contributions for employees who choose a High Deductible Health Plan.
Paid parental leave for full-time employees.
Family-forming resources and financial support.
401(k) contribution matching.
Tax-free personal device allowance.
Flexible Spending Accounts and commuter benefits.
Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more.
Access to therapy and coaching.
Paid sabbatical leave after 5 years of employment.
Competitive compensation and equity grants for full-time employees.
Flexible work hours and ongoing learning opportunities.