Clinical Success Director

Abridge

23h•$143,650 - $216,580

About The Position

As a Clinical Success Director at Abridge, you will help deliver a generative AI platform for clinicians and contribute to reducing the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to develop products that connect clinical conversations with actionable data. The role includes clinician education and adoption, surfacing product feedback, informing product strategy, tracking clinical success, and communicating product capabilities to prospective customers. The position requires up to 20% travel.

Requirements

At least 5 years of experience as a clinician (MD, DO, PA, or NP).
Experience with Epic and a deep understanding of clinical documentation workflows.
Passion for solving problems and creating new opportunities for clinicians.
Proven track record of leading successful initiatives from conception through launch.
Ability to build relationships across organizational levels, from frontline staff to executives.
Strong understanding of the healthcare industry, particularly clinical workflows and regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Willingness to travel up to 20%.

Responsibilities

Deliver education and training to new users and develop collateral and strategies to support clinician adoption.
Manage relationships with external clinical champions and advisors.
Advise on clinical documentation strategies and surface product feedback to product teams to help define the clinical product roadmap.
Aggregate user feedback and develop artifacts describing how product enhancements could expand product reach and improve clinician experiences.
Develop, monitor, and track end-user utilization and clinical success metrics to communicate long-term impact and value.
Create sales collateral, conduct product demonstrations, and evangelize product capabilities and direction to prospective customers.

Benefits

14 paid holidays.
Flexible PTO for salaried employees and accrued time off for hourly employees.
Medical, dental, and vision coverage for full-time employees and their families.
Monthly HSA contributions for employees who choose a High Deductible Health Plan.
Paid parental leave for full-time employees.
Family-forming resources and financial support.
401(k) contribution matching.
Tax-free personal device allowance.
Flexible Spending Accounts and commuter benefits.
Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more.
Access to therapy and coaching for mental health support.
Paid sabbatical leave after 5 years of employment.
Competitive compensation and equity grants for full-time employees.
Flexible work hours.
Ongoing learning opportunities.