Clinical Specialist - Phoenix

Becton Dickinson Medical Devices•Phoenix, AZ

12d

About The Position

The Clinical Specialist supports BD programs and strategic initiatives, evaluates program effectiveness, maintains program records in Salesforce, and coordinates services and product training for hospital teams. The role works with hospital leadership, sales partners, internal teams, customers, professional organizations, and key opinion leaders to improve program delivery and meet customer needs. The specialist maintains expertise across BD products, with a focus on urological drainage and stool management, and manages personal travel and ICC budgets. The role requires independent work, clinical data analysis and presentation, and extensive travel, potentially up to 80%.

Requirements

Bachelor’s degree.
Registered Nurse license.
At least three years of patient care experience.
Ability to work independently with minimal guidance or supervision.
Excellent listening and communication skills.
Ability to work in a sales environment with a sales team.
Strong interpersonal and relationship-building skills.
Ability to collect, analyze, and present clinical data.
Proficiency with computers and Microsoft Word, PowerPoint, Excel, and similar tools.
Ability to manage multiple tasks and customer accounts with strong organizational skills.
Ability to assess problems and overcome objections.
Professional attitude and sound business and clinical judgment.
Valid state-issued driver’s license and ability to meet BD auto safety standards.
Ability to read and comprehend detailed instructions, business correspondence, and memos; compose basic correspondence; and present information effectively to individuals or small groups.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals.
Ability to solve practical problems with limited direction and interpret written or oral instructions.
Willingness to travel by car and plane, stay overnight in hotels, and travel up to 80%.
Ability to meet the physical demands of the role, including occasional lifting of objects up to 50 pounds and standing for long periods.

Nice To Haves

Experience using and teaching the use of BD products.
Hospital ICU, CCU, or ED experience; leadership roles; committee participation; and/or charge nurse experience.

Responsibilities

Plan program delivery and activities in alignment with BD’s mission and goals.
Carry out initiatives that support the organization’s strategic direction.
Assess program strengths and identify improvement opportunities using a program evaluation framework.
Maintain forms and records documenting program activities in Salesforce.
Oversee collection and maintenance of program records for statistical purposes in accordance with hospital confidentiality and privacy policies.
Communicate with stakeholders to gain program support and solicit input for improvement.
Liaise with hospital leadership to support effective and efficient program delivery.
Develop product training plans, including training for hospital team members as needed.
Coordinate services across program activities to improve effectiveness and efficiency.
Monitor program activities regularly and conduct annual assessments.
Manage a personal travel budget as part of the Training Specialist team budget and maintain the ICC budget.
Maintain product specialist knowledge across BD’s product line, with a focus on urological drainage and stool management.
Schedule time in accounts with sales partners and use time efficiently.
Address the needs of internal and external customers.