Clinical Specialist, CST - Boston, MA

Medtronic•Boston, MA

1d•$76,000 - $114,000•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist for its Cranial & Spinal Technologies (CST) business. The role provides clinical, technical, and product knowledge support to existing and prospective customers using Medtronic Neurosurgery, navigation, and robotic-assisted surgery products and services. The specialist builds and maintains customer relationships, trains physicians and hospital personnel, supports technology-enabled procedures, and fulfills service and reporting obligations under Medtronic’s Quality System and BCS requirements. The position requires residence within the assigned territory and travel to multiple customer accounts, including driving approximately 50% of the time. Travel outside the territory and overnight travel may also be required. The specialist serves as a customer liaison for technical support and repair issues, maintains system hardware and software, provides clinical support, and collaborates with sales, service, and clinical teams to support customers and identify opportunities. The role also contributes field feedback to product development and supports new image-guided products and applications.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy; driving record is reviewed as part of the application.
Ability to drive approximately 50% of the time within the assigned territory and travel overnight when required.
Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work and possible overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds; sit, stand, and/or walk for 8 or more hours per day; and frequently bend, stoop, squat, and balance.
Specific vision abilities required include close vision, distance vision, depth perception, and adjusting focus in relation to travel and personal-computer use.
For bachelor’s degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Candidates for roles below Principal level must have unrestricted U.S. work authorization at the time of hire and throughout employment; sponsorship is offered only for Principal-level roles and above.

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members during customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software to maximize performance; install upgrades and perform preventive maintenance.
Provide telephone clinical support to customers and use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations and serve as the primary Medtronic customer liaison for repair and technical support issues.
Keep district teams informed about customer concerns, issues, and market opportunities; provide customer service suited to individual needs and remain familiar with site calls and issues.
Report necessary complaints and partner with CSM/NRC to ensure resolution; file weekly site-visit and customer-contact reports.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff, on technical matters related to technology-enabled procedures.
Serve as a clinical resource for surgeons, clinicians, and others in training; provide customers with relevant tips, shortcuts, and suggestions.
Participate in sponsored customer training at designated sites for internal and external partners, and equip hospital staff to train their own personnel.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users for navigation and robotics procedures.
Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and provide information as directed.
Cooperate with company personnel in executing company programs and support more complex new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide field-based input on new product development and document new or existing installations.
Follow company policies and conduct business ethically.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan (SIP) eligibility.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.