Clinical Specialist - EVW

Visionworks•Vestal, NY

3d•$17 - $26•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps provide a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic testing, and explaining each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. The Clinical Specialist completes patient registration and records relevant medical history and ocular health information in the electronic medical record (EMR). The specialist assists doctors with patient care and eye examinations, performs and documents preliminary and specialty testing, and helps patients and clinicians through remote examinations, including video conferencing and additional testing. After examinations, the specialist communicates the doctor’s recommendations to a retail associate. The position also includes explaining vision plan benefits, preauthorizing insurance, scheduling appointments, managing exam schedules, maintaining patient flow and accurate records, answering clinical questions, triaging ocular emergencies, and supporting contact lens education and ordering. The specialist maintains clinical equipment and supplies, completes required training and certifications, and may work flexible schedules and travel between locations. The role is performed inside a store and involves use of computers, electronic tablets, and pre-testing instruments. It includes frequent sitting, standing, hand use, reaching, and communication; occasional walking, climbing or balancing, and stooping, kneeling, crouching, or crawling; and frequent lifting or moving of up to 20 pounds. The work environment has a moderate noise level. Associates must comply with HIPAA and company privacy and security requirements.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Ability to communicate clearly and effectively with patients and associates.
Excellent customer service, empathy, and patient advocacy.
Ability to initiate interaction and collaborate with patients and team members.
Strong attention to detail and organizational skills.
Ability to work under stress, interruptions, and deadlines; multitask; and solve problems.
Ability to read, analyze, and interpret insurance forms.
Ability to follow procedures and instructions and read English.
Ability to efficiently and accurately use electronic software platforms.
Ability to work changing schedules and travel between stores.
Ability to use computers, electronic tablets, and pre-testing instruments.
Ability to frequently lift or move up to 20 pounds and meet the described physical demands of the role.

Nice To Haves

Optical or healthcare background preferred.

Responsibilities

Complete patient registration and collect and enter medical history and ocular health information into the EMR.
Assist the onsite doctor with patient care and eye examinations.
Explain preliminary testing, administer tests, and accurately document results in the EMR.
Support remote examinations by conducting pre-testing and specialty testing, initiating video conferencing, and assisting remote clinicians with additional tests.
Communicate the doctor’s recommendations to a retail associate after the examination.
Explain MVC plan benefits to patients and preauthorize insurance according to standard operating procedures.
Schedule appointments and manage exam books with retail associates, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye examinations.
Maintain complete and accurate patient records according to company standards.
Instruct patients in contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders for patients and stock, notify patients when lenses are ready, and pull requested trial lenses accurately.
Maintain doctor equipment and clinical supplies, keep equipment covered nightly, and help ensure a clean and healthy patient environment.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules to meet business demands, including travel to other locations.
Comply with HIPAA requirements and company privacy and security guidelines.