Clinical Specialist - EVW

Visionworks•Salem, MA

3d•$18 - $27•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps deliver a positive patient experience by preparing patients for onsite or remote examinations, completing preliminary diagnostic tests, and explaining the examination process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. The position provides patient registration and care, assists doctors with examinations, supports remote examination workflows, maintains accurate electronic medical records, and helps coordinate appointments, insurance preauthorization, and patient flow. It also supports contact lens education and ordering, maintains clinical equipment and supplies, and completes required training and certifications. The role may require flexible scheduling and travel between locations to meet business needs. Associates must comply with HIPAA and company privacy and security requirements. This is a union position; compensation terms are set forth in the Company’s collective bargaining agreement. The position offers competitive pay and benefits, with incentive pay, wage upgrades, and overtime opportunities also available. Pay is $17.75 to $26.63 per hour, with starting pay dependent on experience and other job-related factors.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Excellent customer service and clear, effective communication skills.
Ability to initiate interaction, coordinate, and collaborate with patients and team members.
Strong attention to detail and organization.
Ability to work under stress with interruptions and deadlines, and to multitask.
Problem-solving ability, self-motivation, and a team-oriented approach.
Empathy in all interactions.
Ability to read, analyze, and interpret insurance forms; follow procedures and instructions; and read English.
Ability to operate electronic software platforms and enter data efficiently and accurately.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 20 pounds and reaching above shoulder level continuously.
Ability to work changing schedules and travel between stores as business demands require.
Compliance with HIPAA and company privacy and security requirements.

Nice To Haves

Optical or healthcare background preferred.

Responsibilities

Register patients and gather and enter medical history and ocular health information into the EMR.
Assist the onsite doctor with patient care and eye examinations.
Explain and administer preliminary tests and accurately document test results in the EMR.
Guide patients through remote eye examinations, including pre-testing and specialty testing; initiate video conferences with remote technicians and doctors; and assist with additional testing.
After examinations, transition patients to retail associates and communicate the doctor’s recommendations.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance according to standard operating procedures.
Partner with retail associates to schedule appointments and manage exam books, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye examinations.
Maintain complete and accurate patient records according to company standards.
Instruct patients on contact lens insertion, removal, cleaning, care, and proper handling.
Place diagnostic contact lens orders for patients and stock, notify patients when lenses are available, maintain knowledge of contact lens brands and parameters, and pull requested trial lenses accurately.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules and travel to other locations as business needs require.
Follow HIPAA privacy requirements and company data security guidelines.
Complete additional essential responsibilities as assigned in response to changing business needs.