Clinical Specialist - EVW

Visionworks•Danvers, MA

1d•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps ensure a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic tests, and explaining each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. The position includes patient registration and recordkeeping, assisting with eye examinations, supporting remote exams, coordinating patient flow and appointments, communicating clinical recommendations to retail associates, and helping patients with contact lenses. The Clinical Specialist also maintains clinical equipment and supplies, completes required training and certifications, and follows company privacy and security requirements, including HIPAA. The role requires flexible scheduling and travel between store locations as business needs require.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Ability to provide excellent customer service and advocate for patients.
Ability to initiate interaction, coordinate, and collaborate with patients and team members.
Strong attention to detail and organizational skills.
Clear and effective communication with associates and patients.
Ability to work under stress, interruptions, and deadlines.
Energetic, self-motivated, and able to work as a team member.
Problem-solving and multitasking abilities; empathy in patient interactions.
Ability to read, analyze, and interpret insurance forms.
Ability to read English and efficiently and accurately operate and enter data into electronic software platforms.
Ability to work changing schedules and travel between stores.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to reach above shoulder continuously and meet the physical demands of the role, including frequently lifting or moving up to 20 pounds.

Nice To Haves

Optical or healthcare background preferred.

Responsibilities

Register patients and enter pertinent medical history and ocular health information into the electronic medical record (EMR).
Assist the onsite doctor with patient care and eye examinations.
Explain and administer preliminary tests and accurately document results in the EMR.
Support remote examinations by assisting patients with pre-testing and specialty testing, initiating video conferences with remote technicians and doctors, and helping complete additional testing.
Transition patients to retail associates after examinations and communicate the doctor’s recommendations.
Explain MVC plan benefits to patients and preauthorize insurance according to standard operating procedures.
Schedule appointments and manage exam books with retail associates, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients’ clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye exams.
Maintain complete and accurate patient records according to company standards.
Instruct patients on contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders, maintain stock, notify patients when lenses are available, and pull contact lens trials when requested by the doctor.
Maintain doctor equipment and clinical supplies and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules and travel to other locations as business demands require.
Comply with HIPAA requirements and company privacy and security guidelines.
Perform additional essential responsibilities as assigned in response to changing business needs.