Clinical Specialist
About The Position
A Visionworks Clinical Specialist (CS), also known as an Optometric Assistant, supports the Exam Practice and helps guide patients through the beginning of their Visionworks experience. The role involves maintaining patient records, conducting preliminary testing, sharing relevant patient information with the optometrist (OD), and supporting the transition from the doctor to the sales floor. The Clinical Specialist is expected to be knowledgeable about eye health, preliminary testing, optics, products and services, and managed vision care. The position also supports daily exam-lane operations and patient experience goals.
Requirements
- High school diploma, GED, or equivalent related job experience.
Nice To Haves
- Related customer or patient experience is preferred, but not necessary.
Responsibilities
- Maintain complete and accurate patient records before conducting preliminary testing.
- Introduce the patient to the OD and provide the OD with important patient information.
- Transition the patient from the doctor to the sales floor and give associates information to help educate the patient and recommend products and services suited to their eye-care needs.
- Support daily exam-lane operations and patient experience goals, including restocking inventory, cleaning equipment, and answering phones to address additional patient needs.
Benefits
- Vision coverage
- Paid parental leave
- Bereavement leave
- 401(k) savings plan
- Paid time off
- Milestone anniversary awards
- Medical coverage for full-time employees
- Dental coverage for full-time employees
- Exclusive employee discounts
- Eligible bonuses, equity, and commissions may be included as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
