Clinical Social Worker I/II

University of California, San Francisco•San Francisco, CA

1d•Onsite

About The Position

Under the general supervision of the Clinical Supervisor of the Roving Team, the Clinical Social Worker I/II conducts in-person outreach at single room occupancy hotels in San Francisco’s Tenderloin, South of Market, and Mission neighborhoods. The role engages high-risk clients with mental illness, complex medical needs, and/or substance use to support enrollment in CAAP, SSI/SSDI, and Medi-Cal, helping residents access benefits and supporting permanent supportive housing providers in addressing chronic rent arrears. The clinician supports residents throughout benefits enrollment by scheduling and attending appointments, completing paperwork, securing required documentation, making referrals, communicating with relevant agencies and housing providers, tracking progress, and identifying ways to improve enrollment processes. The role also participates in monthly consultant meetings and quarterly in-person convenings, trains permanent supportive housing case managers, and helps develop a written benefits-enrollment manual. The clinician carries a caseload and provides community-based clinical case management focused on benefits enrollment, including assessment, treatment planning, and crisis intervention. Work also includes coordination with housing-site staff, advocacy, family communication, mandated reporting, and consultation with hospitals and outpatient medical providers to support continuity of care. The clinician documents interventions, assessments, and outcomes, and performs other duties as assigned. The position includes weekly clinical team meetings and weekly individual clinical supervision. The work is community-based and requires frequent outreach. The clinician is expected to contribute to culturally focused interventions and practice cultural humility and anti-racism while working with diverse clients, teams, and communities.

Requirements

For CSW I: Master’s degree in social work, psychology, or a related field from an accredited university, and registration with the Board of Behavioral Science as an Associate Clinical Social Worker (ASW), Intern Marriage Family Therapist (IMFT), Associate Professional Clinical Counselor, or equivalent combination of education and experience.
For CSW II: Master’s degree in social work, psychology, counseling, or a related field from an accredited university, and possession of requirements necessary to apply for licensure as determined by the California Board of Behavioral Science, or equivalent combination of education and experience.
Must be registered with the Board of Behavioral Science or be in the process of registration.
Ability to work collaboratively and communicate effectively with others.
Ability to work in a high-stress, high-volume area, under pressure, and with deadlines.
Ability to follow oral and written instructions accurately and be detail-oriented.
Ability to prepare written summaries, set priorities, and complete reports within required timeframes.
Knowledge of medical and/or psychiatric terminology.
Excellent communication and interpersonal skills.
Ability to work as a team member in a culturally diverse setting.
Ability to lift 50 pounds and climb stairs.
Demonstrated excellent attendance and reliability.
Understanding of mental health issues, the recovery model, and sensitivity toward mental health clients.
Ability to work with clients and program staff from diverse cultural and social-class backgrounds.
Case management experience.
Experience working with people with severe mental health symptoms and related behaviors, people who use substances, and people experiencing homelessness.
Experience in community-based case management and ability to conduct outreach.
Basic understanding of DSM-V mental health diagnostic criteria, harm-reduction principles, trauma-informed care, and anti-racism.

Nice To Haves

Spanish-language fluency.
Prior related UC experience.

Responsibilities

Provide ongoing mental health services, crisis intervention, clinical case management, and intensive outreach and engagement to a caseload of formerly homeless clients in permanent supportive or scattered-site housing.
Help clients stabilize and maintain housing and connect them to longer-term entitlements.
Support residents through the benefits-enrollment process, including scheduling and attending appointments, completing paperwork, obtaining documentation, and making referrals as needed.
Coordinate and communicate with HSA, HSH, permanent supportive housing providers, property management, support-services staff, community partners, families, hospitals, and outpatient medical providers.
Track and report progress on benefits enrollment and document opportunities to improve enrollment processes.
Provide training and education about benefits enrollment to permanent supportive housing providers and case managers.
Help create a written manual explaining benefits-enrollment procedures for permanent supportive housing case managers.
Conduct assessments, treatment planning, and crisis intervention as part of community-based clinical case management.
Track client contacts, assessments, referrals, and outcomes; maintain client records in Epic or other electronic medical records and meet productivity standards.
Complete service sheets and other documentation in a timely manner and in accordance with City and County and contract requirements.
Assist with quality-improvement requests, identify program problems, and make recommendations to supervisory and administrative staff.
Attend staff meetings, assigned meetings, trainings, and clinical team activities; participate in consultation and clinical supervision.
Perform mandated reporting and other duties as assigned.