Clinical Social Worker I/II

UCSF•San Francisco, CA

1d•Onsite

About The Position

Under the general supervision of the Clinical Supervisor of the Roving Team, the Clinical Social Worker I/II conducts in-person outreach at single-room-occupancy hotels in San Francisco’s Tenderloin, South of Market, and Mission neighborhoods. The role engages high-risk residents with mental health conditions, complex medical needs, and/or substance use in order to support enrollment in CAAP, SSI/SSDI, and Medi-Cal, helping residents access benefits and supportive housing providers address chronic rent arrears. The clinician supports residents through the benefits enrollment process by scheduling and accompanying them to appointments, assisting with paperwork, securing documentation, making referrals, communicating with HSA, HSH, and supportive housing providers about enrollment status, tracking progress, and identifying opportunities to improve enrollment processes. The role participates in monthly meetings with the Lead Consultant and quarterly in-person convenings with frontline staff, HAF, and City departments. It also provides training to supportive housing case managers and contributes to a written benefits-enrollment manual. The position carries a caseload and provides community-based clinical case management, including assessment, treatment planning, crisis intervention, advocacy, coordination with housing and support staff, family communication, and mandated reporting as needed. The clinician coordinates with hospitals and outpatient medical providers to improve continuity of care, and documents interventions, assessments, and outcomes promptly. The role includes weekly clinical team meetings and weekly individual clinical supervision. The position is community-based and requires frequent outreach, the ability to lift 50 pounds, walk several miles per day, and climb stairs when elevators are unavailable.

Requirements

Ability to work collaboratively and communicate effectively with others.
Ability to work under pressure in a high-stress, high-volume environment and meet deadlines.
Ability to accurately follow oral and written instructions and demonstrate attention to detail.
Ability to prepare written summaries, set priorities, and complete reports within required timeframes.
Knowledge of medical and/or psychiatric terminology.
Excellent communication and interpersonal skills.
Ability to work as a team member in a culturally diverse setting.
Ability to lift 50 pounds, walk several miles a day, and climb stairs.
Demonstrated excellent attendance and reliability.
Understanding of mental health issues, the recovery model, and sensitivity toward mental health clients.
Ability to work with clients and staff from diverse cultural and social-class backgrounds.
Case management experience.
Experience working with people with severe mental health symptoms and related behaviors, people who use substances, and people experiencing homelessness.
Experience in community-based case management and ability to conduct outreach.
For CSW I: Master’s degree in social work, psychology, or a related field from an accredited university, and registration with the California Board of Behavioral Science as an Associate Clinical Social Worker, Intern Marriage Family Therapist, Associate Professional Clinical Counselor, or equivalent education and experience.
For CSW II: Master’s degree in social work, psychology, counseling, or a related field from an accredited university, and the requirements necessary to apply for licensure as determined by the California Board of Behavioral Science, or equivalent education and experience.
Must be registered with the Board of Behavioral Science or be in the process of registration.

Nice To Haves

Spanish language fluency
Prior related University of California experience

Responsibilities

Conduct in-person outreach and engagement with high-risk residents in single-room-occupancy hotels and supportive housing.
Provide ongoing mental health services, crisis intervention, clinical case management, and intensive outreach to formerly homeless clients in permanent supportive or scattered-site housing.
Help clients stabilize and maintain housing and connect them with longer-term entitlements.
Support residents with CAAP, SSI/SSDI, and Medi-Cal enrollment, including scheduling and accompanying residents to appointments, completing paperwork, and securing supporting documentation.
Refer residents to other resources, including legal assistance, when needed.
Communicate with HSA, HSH, supportive housing providers, property management, and support services staff about resident status and service coordination.
Coordinate with acute hospitals and outpatient medical providers to improve continuity of care.
Provide advocacy, communicate with families, and complete mandated reporting as needed.
Coordinate treatment strategies with housing providers and community partners.
Train and educate supportive housing providers and case managers about benefits enrollment.
Participate in monthly meetings with the Lead Consultant and quarterly in-person convenings with frontline staff, HAF, and City departments.
Contribute to the development of a written manual explaining benefits enrollment procedures for supportive housing case managers.
Track and document client contacts, interventions, assessments, referrals, outcomes, and other required data in a timely manner.
Maintain client records in Epic or other electronic medical record systems and meet program productivity standards.
Complete service sheets, reports, quality-improvement requests, and other required documentation.
Attend staff meetings, assigned meetings, trainings, and in-services; identify program issues and recommend improvements.
Participate in weekly clinical team meetings and weekly clinical supervision.
Perform other duties as assigned.