Clinical Social Worker, Triage Team (11:30AM-8:00 PM EST)

Thyme Care•Remote, United States

8d•Remote

About The Position

Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. Our model combines high-touch human support with technology and AI to connect caregivers, oncologists, health plans, and employers. We aim to make cancer care more human and reimagine what is possible, ensuring every person with cancer feels truly cared for. This role serves as the primary intake clinician for escalated behavioral health and advanced social needs. It involves completing time-sensitive psychosocial and safety/risk assessments, delivering brief interventions for stabilization and safety planning, and conducting comprehensive psychosocial assessments to address emotional concerns, financial toxicity, relationship changes, advance care planning, and spiritual distress. The role also involves assessing, diagnosing, and providing therapeutic interventions for behavioral health needs, with a focus on integrating serious illness and end-of-life themes. Additionally, the position requires clinical decision-making for escalations, care coordination, documentation, and contributing to quality improvement initiatives.

Requirements

Master’s degree in Social Work (MSW) from a CSWE-accredited program.
A valid, active, and unrestricted independent clinical social work license in the candidate’s current state of practice (i.e., LISW, LCSW).
Willingness to obtain additional state licenses as needed for cross-state practice.
Minimum 3 years’ clinical social work experience in a healthcare setting.
Experience with crisis intervention and behavioral health strongly preferred.
Proven competence in risk assessment and crisis management (suicidality, homicidality, psychosis), and strong telehealth/phone clinical skills.
Excellent clinical judgment and ability to make time-sensitive decisions while working remotely.

Nice To Haves

Oncology social work experience and/or OSW-C or APHSW-C certification.
Experience as a subject-matter consultant or working within a Behavioral Health pod model.
Experience working in a startup, virtual care, or tech-forward environment is a plus.
Experience with video visits, Google Suite, Slack, electronic health records, care management platforms, or similar tools is important.

Responsibilities

Serve as the primary intake clinician for escalated behavioral health and advanced social needs consults and alerts; complete time-sensitive psychosocial and safety/risk assessments via phone, video, or ThymeBox.
Deliver brief, targeted interventions for stabilization and safety planning (e.g., de-escalation, suicide risk management, immediate safety planning).
Apply standard screening/assessment tools and document assessment findings, clinical impressions, and immediate plans in the member record for members.
Conduct comprehensive psychosocial assessments to identify patients' and families' needs to address emotional concerns such as anxiety, depression, grief, adjustment, and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress. Assess, diagnose, and provide therapeutic interventions to address behavioral health needs.
Bio psychosocial assessment competence with integration of serious illness and end of life themes, including exploration of palliative care themes- goals, values, preferences, advanced care planning, exploration of mortality.
Utilizing clinical judgment and Thyme Care Clinical Escalations SOP to determine escalation pathways for behavioral health crises (e.g., psychosis, suicidal/homicidal ideation), social safety events (exploitation, self-neglect), and other active clinical needs. Initiate escalations using the required channels and notify the appropriate clinical leads.
Provide high-complexity BH management or support other needs when appropriate.
Coordinate with Nurses, Care Partners, Providers, and community-based organizations to address barriers to care (e.g., housing, financial supports, legal/custody issues), and advocate to facilitate connections to supports and services.
Track referral status and ensure continuity of care until a stable plan or higher-level provider ownership is established.
Maintain timely, high-quality documentation of triage assessments, safety plans, referrals, and escalations according to organizational standards.
Provide concise clinical consultation and decision support to Care Team members. Participate in case conferences and huddles to communicate high-risk members and to support coordinated care.
Monitor triage volumes and recurring escalation drivers; identify opportunities to improve triage workflows, reduce repeat crises, and enhance member safety.
Support knowledge-sharing across Social Work (triage tools, job aids, decision-support resources) and contribute to ongoing refinement of triage processes and pod handoffs.