Clinical Services Supervisor

TOWN OF GLASTONBURY•Glastonbury, CT

5d•$81,705 - $113,627•Onsite

About The Position

The Clinical Services Supervisor oversees the Town of Glastonbury Youth and Family Services Agency’s clinical services under the general direction of the Director of Youth and Family Services. The role supervises and guides clinical staff, oversees clinical casework and programs, and provides direct counseling services to youth and families in the community. This is a full-time, exempt position scheduled for 37.5 hours per week: Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 4:30 p.m., and Wednesday from 10:30 a.m. to 7:00 p.m. Evening and weekend work may be necessary. The supervisor promotes a respectful, safe, ethical, and accountable work environment; sets professional and customer-service standards; and supports staff development through supervision, feedback, training, coaching, and mentorship. The role also provides individual, couples, family, and group counseling; conducts clinical assessments; develops evidence-based treatment plans collaboratively with clients; and provides psychoeducation, crisis intervention, and referrals. The supervisor ensures accurate, confidential clinical documentation and staff compliance with HIPAA and applicable clinical practices. The position requires a master’s degree in Counseling, Social Work, or a related field; seven years of youth and family counseling experience; two years of supervisory experience; and a Connecticut Department of Public Health license as an LCSW, LMFT, or LPC, or a Psy.D. The role involves office and clinical counseling work, direct interaction with clients and staff, handling clinical records, and using electronic information systems. Occasional handling, lifting, and carrying of office materials is required. The incumbent must be able to manage sensitive situations, competing priorities, and crisis-related clinical decisions while maintaining professional boundaries and confidentiality.

Requirements

Master’s degree from a recognized college or university in Counseling, Social Work, or a related field.
Seven years of work experience in youth and family counseling.
Two years of supervisory experience.
Connecticut Department of Public Health LCSW, LMFT, or LPC license, or a Psy.D.
Knowledge of clinical counseling principles, practices, and ethics; human development; couples and family systems theories; and multicultural issues.
Skills in individual, couples, family, and group counseling and crisis intervention.
Verbal communication skills, including the ability to explain concepts to individuals and groups.
Strong interpersonal, supervisory, and leadership skills.
Ability to maintain client confidentiality, make sound clinical judgments, and choose ethical and effective interventions.
Ability to write clear and concise clinical notes and records and establish and maintain therapeutic alliances with diverse clients.
Ability to administer policies and procedures and build trust and accountability with staff.
Ability to perform work in an office and clinical counseling environment, interact directly with clients and staff, review clinical records, prepare documentation, and use electronic information systems.
Ability to occasionally handle, lift, and carry office materials such as files, books, and documents.
Ability to sustain attention, concentration, and sound professional judgment during assessments, counseling, and clinical supervision.
Ability to assess complex behavioral health concerns, identify potential safety risks, and make timely clinical decisions, including in crisis situations.
Ability to manage competing priorities and interruptions while maintaining accurate, confidential records.
Ability to remain composed, self-regulate emotions, and maintain professional boundaries in sensitive or emotionally challenging situations.

Responsibilities

Foster a respectful and safe work environment and promote ethical conduct, positive leadership, and accountability.
Set professional and customer-service standards for staff and ensure accountability to those standards.
Supervise the daily activities of clinical staff and provide formal and informal performance feedback.
Train staff on current clinical best practices and enforce compliance with them; administer clinical policies and procedures.
Oversee clinical casework and programs, including assigning and monitoring staff caseloads.
Consult with the Director of Youth and Family Services to design clinical programs addressing the behavioral health needs of the population served.
Provide regular clinical supervision and support staff development through training, coaching, mentorship, and leadership modeling.
Provide individual, couples, and family counseling; facilitate group counseling, psychoeducation, crisis intervention, and referrals.
Conduct initial and ongoing clinical assessments using a multicultural lens.
Develop evidence-based treatment plans collaboratively with clients and explain concerns and treatment methods accessibly while honoring client autonomy and strengths.
Ensure counseling records document informed consent, interventions, and client response or progress; protect the confidentiality and security of physical and electronic records.
Ensure staff are trained in and comply with HIPAA requirements.
Maintain cultural competency and knowledge of emerging concerns and evidence-based practices.
May participate in hiring clinical staff.
Perform other duties as required.
Represent the Town professionally and courteously, respect the dignity of all persons, and observe safe work practices.
Attend work regularly and punctually; work evenings and weekends as necessary.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and accidental death and dismemberment (AD&D) insurance
Long-term disability insurance
Pension benefits when the position meets the pension plan’s schedule requirements
Retirement savings benefits
Paid vacation leave
Paid sick leave
Paid personal leave
Paid holidays
Tuition reimbursement
Longevity pay
Deferred compensation
Short-term disability insurance
Hospital indemnity insurance
Accident insurance
Supplemental life insurance