Clinical Services Program Manager

SIMPLE SOLUTIONS PSYCHOTHERAPY•Rancho Cucamonga, CA

1d•$95,000 - $124,000•Onsite

About The Position

We are a company that focuses on treating the whole person. Our work is grounded in understanding the emotional, psychological, social, and practical factors that impact an individual's well-being. We believe effective care requires compassion, accountability, collaboration, and a commitment to meeting people where they are while supporting meaningful growth and long-term stability. Our team works across departments to provide coordinated, ethical, and person-centered services that prioritize dignity, respect, and quality care. At Simple Solutions Psychotherapy we believe, "It's SIMPLE people just make it complicated." The Program Manager, Clinical Services holds dual responsibility for clinical operations and clinical growth. This role does not simply oversee therapists. It builds and scales a high-performing outpatient behavioral health department. The Program Manager oversees all Clinical Licensed Supervisors, Associate Therapists, practicum students, interns, and other clinical personnel assigned to the department. The Manager is accountable for clinical quality, staff productivity, census growth, referral development, supervision compliance, clinician retention, payer readiness, and overall departmental performance. This is an outcomes-driven leadership position. Performance is measured against the Simple Solutions Manager Evaluation Scorecard, a KPI-driven framework that measures measurable outcomes rather than effort alone. Targets are established at the beginning of each review period and performance is evaluated against objective results. The Manager works closely with executive leadership, clinical supervisors, intake, billing, quality assurance, marketing, and referral partners to ensure sustainable department growth while maintaining exceptional standards of care.

Requirements

Master's degree in Marriage and Family Therapy, Clinical Social Work, Counseling, Psychology, Behavioral Health Administration, Public Health, Healthcare Administration, Business Administration, or a related field required.
Current California clinical licensure required, including LMFT, LCSW, LPCC, PsyD, or Psychologist licensure.
Minimum five (5) years of clinical behavioral health experience required.
Minimum three (3) years of supervisory, management, or leadership experience required.
Demonstrated history of building clinical teams, improving performance, growing service utilization, and maintaining compliance required.
Valid California driver's license, reliable transportation, proof of auto insurance, LiveScan background clearance, and TB clearance required before employment.
Expert knowledge of behavioral health service delivery, clinical operations, evidence-based treatment practices, documentation standards, and risk management principles.
Strong working knowledge of California Board of Behavioral Sciences regulations, clinical supervision requirements, HIPAA regulations, and payer documentation requirements.
Demonstrated ability to manage clinical supervisors and therapists while maintaining accountability for quality and operational performance.
Strong understanding of behavioral health quality assurance methodologies, clinical auditing practices, and performance improvement strategies.
Ability to interpret operational data, productivity reports, census trends, clinician utilization metrics, and financial performance indicators.
Skilled in conflict resolution, coaching, team development, and performance management.
Excellent written and verbal communication skills with clinicians, leadership, referral partners, and community stakeholders.
Ability to maintain professionalism and sound judgment in highly sensitive clinical situations.

Nice To Haves

Experience overseeing licensed and pre-licensed clinicians strongly preferred.
Experience in outpatient behavioral health, private practice, community mental health, managed care, or integrated care settings preferred.
Bilingual English/Spanish preferred.

Responsibilities

Drive active client census growth across all clinical service lines.
Maintain therapist productivity and billable service targets.
Monitor client engagement, attendance, and treatment retention rates.
Ensure clinicians maintain caseloads within established utilization targets.
Monitor wait times from referral to intake and intake to first appointment.
Ensure timely assignment and redistribution of new referrals.
Maintain efficiency in staffing ratios, scheduling, and resource allocation.
Maintain department audit scores above established benchmarks.
Ensure documentation compliance across treatment plans, progress notes, assessments, discharge summaries, and supervision records.
Monitor chart audit outcomes and implement corrective action plans when necessary.
Ensure completion of all required clinical supervision documentation.
Maintain department compliance with BBS, HIPAA, DHCS, payer, and applicable state and federal regulations.
Monitor ethical concerns, grievances, risk incidents, and corrective actions.
Ensure clinician adherence to evidence-based treatment practices and documentation standards.
Own department census growth targets.
Expand therapist capacity through recruitment, onboarding, and retention initiatives.
Increase clinical service utilization and revenue generation.
Monitor referral conversion from inquiry through admission.
Partner with marketing and leadership to grow community visibility and referral volume.
Develop strategies to reduce client dropout and increase continuation of care.
Oversee Licensed Clinical Supervisors and verify supervision requirements are being met.
Ensure associate therapists receive required individual and group supervision.
Monitor supervisor performance through audit of supervision records and staff development activities.
Build and maintain clinical training pathways for associates, interns, and practicum students.
Create leadership development plans for high-performing clinical staff.
Maintain succession planning and clinical bench strength.
Build strategic referral relationships with physicians, hospitals, schools, universities, employee assistance programs, attorneys, and community organizations.
Develop referral partnerships that result in measurable client referrals.
Represent the organization at community events, presentations, professional associations, and behavioral health forums.
Track referral source performance and conversion outcomes.
Expand internship, practicum, and clinical training partnerships with academic institutions.
Launch and operationalize new clinical programs and specialties.
Expand department capabilities in targeted treatment areas.
Evaluate emerging service opportunities and community needs.
Develop group therapy programs, specialty clinics, and evidence-based treatment tracks.
Lead process improvement initiatives designed to improve outcomes, client satisfaction, or operational efficiency.
Establish departmental objectives aligned with organizational goals.
Analyze operational and clinical performance data to guide decision-making.
Partner with executive leadership on strategic planning initiatives.
Identify and resolve barriers impacting department performance.
Manage cross-functional projects involving intake, operations, billing, HR, credentialing, and quality assurance.
Anticipate risks and proactively implement solutions before issues escalate.