Clinical Services Manager

Stanton Optical•Asheboro, NC

5d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The role may also serve as Manager on Duty to help achieve overall store, operational, and sales goals. The manager ensures patients receive quality care by helping the team follow clinical processes and meet daily goals while providing a remarkable patient experience.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and the ability to work in a fast-paced, team environment.
Passion for exceptional customer and patient care, and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience.

Responsibilities

Greet patients, identify their needs, and provide information about available products and services to support an easy and memorable experience.
Drive personal and store sales to exceed daily, weekly, and monthly revenue goals while delivering outstanding customer service.
Resolve customer issues and improve customer satisfaction by troubleshooting and training the team in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed to a high standard.
Maintain accurate and detailed patient records while ensuring confidentiality and HIPAA compliance.
Maintain store brand standards and perform basic housekeeping duties when necessary.
Coach and train Doctor Technicians and cross-trained team members in proper contact lens insertion and removal for new and existing contact lens wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic lens inventory weekly or as needed.
Provide supervision and support to the store team in meeting clinical, operational, and sales goals.