Clinical Services Manager

Stanton Optical•Albuquerque, NM

5d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also act as Manager on Duty to help achieve overall store, operational, and sales goals. The role helps ensure patients receive quality care and a remarkable experience by supporting the team’s execution of clinical processes and standards.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer or patient care and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience.

Responsibilities

Welcome patients, identify their needs, and explain available products and services to provide an easy and memorable experience.
Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
Resolve customer issues and improve satisfaction through troubleshooting and training team members in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed.
Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards and perform basic housekeeping duties when necessary.
Coach and train Doctor Technicians and cross-trained team members on contact lens insertion and removal for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic contact lens inventory weekly or as needed.
Work with the Brand Manager and support store operational and sales goals.