Clinical Services Manager (Pipeline)

Career Opportunities with Now Optics•Goldsboro, NC

19h•Onsite

About The Position

The Clinical Services Manager supervises and supports the store team in meeting clinical goals, working closely with the Brand Manager and receiving guidance from the Clinical Operations Department. The manager may also act as Manager on Duty to help achieve overall store, operational, and sales goals. The role includes coaching and training Doctor Technicians and cross-trained team members to deliver quality clinical services and a remarkable patient experience while following Physicians Eyecare Group standards and procedures. The position is based at an on-site store location.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer or patient care and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred, but not required.

Responsibilities

Greet patients, identify their needs, and explain available products and services to create an easy and memorable experience.
Drive sales to exceed personal and store revenue goals while providing outstanding customer service.
Resolve customer issues and improve satisfaction by troubleshooting and training team members in troubleshooting techniques.
Supervise, direct, and guide Doctor Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed.
Maintain accurate and detailed patient records while ensuring confidentiality and HIPAA compliance.
Maintain store brand standards, including performing basic housekeeping when necessary.
Coach and train Doctor Technicians and cross-trained team members on inserting and removing contact lenses for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials, and maintain diagnostic lens inventory weekly or as needed.
Work with the Brand Manager to supervise and support the store team in meeting clinical goals.
Act as Manager on Duty as needed to support store operational and sales goals.