Clinical Services Manager
About The Position
We're excited to offer an opportunity for a motivated leader to step into the role of Clinical Services Manager. This position plays a key role in supporting our clinical teams, strengthening daily operations, and advancing our commitment to exceptional patient care. The Clinical Services Manager partners closely with providers and staff to foster a positive work environment, promote professional growth, and drive continuous improvement across our clinics. If you're passionate about leadership, collaboration, and making a meaningful impact within our organization, we encourage you to apply. ABOUT BONE & JOINT Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine. A DAY IN THE LIFE OF A CLINICAL SERVICES MANAGER No two days are the same. As a Clinical Services Manager, you balance people leadership, operational oversight, and real-time problem solving to keep clinics running smoothly and patients at the center of everything you do. Your day may include rounding with staff and providers, adjusting staffing or schedules to meet patient demand, monitoring productivity and key performance metrics, and addressing issues as they arise. You coach and mentor team members, support performance and development, lead team huddles, and step in to assist during high-volume periods when needed. You'll collaborate across departments to improve workflows, patient access, and communication while overseeing training, compliance, and quality initiatives. Time is also spent reviewing patient feedback, supporting service recovery, managing supplies and budgets, participating in leadership meetings, and advancing projects such as accreditation, regulatory readiness, and process improvements. Every day brings new priorities-but the focus remains the same: supporting your team, driving operational excellence, and delivering a consistent, high-quality patient experience.
Requirements
- Minimum of 3 years' healthcare supervisory / management experience required
- Knowledge of the principles and practices of health planning, healthcare and management sufficient to manage, direct and coordinate the operations of a clinic, normally acquired through completion of an Associate Degree in Health, Business Administration or equivalent
- Demonstrated competency with Meaningful Use and Quality Improvement measures/outcomes
- Proficiency with healthcare technology and the ability to quickly learn and help implement new systems that support regulatory compliance, clinical documentation, and patient care excellence
- Demonstrated experience collaborating with teams to identify opportunities for workflow improvements and leads change management
- Basic Life Support certified
- WI Driver's License
Responsibilities
- Support clinical teams
- Strengthen daily operations
- Advance commitment to exceptional patient care
- Partner closely with providers and staff to foster a positive work environment
- Promote professional growth
- Drive continuous improvement across clinics
- Balance people leadership, operational oversight, and real-time problem solving
- Round with staff and providers
- Adjust staffing or schedules to meet patient demand
- Monitor productivity and key performance metrics
- Address issues as they arise
- Coach and mentor team members
- Support performance and development
- Lead team huddles
- Step in to assist during high-volume periods
- Collaborate across departments to improve workflows, patient access, and communication
- Oversee training, compliance, and quality initiatives
- Review patient feedback
- Support service recovery
- Manage supplies and budgets
- Participate in leadership meetings
- Advance projects such as accreditation, regulatory readiness, and process improvements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
