Clinical Services Manager (RN)

Habitat Health•West Covina, CA

35d•$123,000 - $145,000•Hybrid

About The Position

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Requirements

Active and unrestricted Registered Nurse (RN) license in the state of practice.
Three (3) to five (5) years of clinical leadership experience, with demonstrated ability to lead teams and drive performance across multiple workflows.
Proven ability to supervise and develop clinical staff, including nurses, medical assistants, and frontline supervisors.
Strong decision‑making and prioritization skills, with experience implementing scalable processes in a fast‑paced clinical environment.
Advanced communication and relationship‑building skills, with the ability to build trust, foster accountability, and collaborate effectively across interdisciplinary teams.
Experience working with complex geriatric populations, including individuals with multiple chronic conditions, functional limitations, and behavioral health needs.
Knowledge of clinical quality standards, regulatory requirements, and compliance expectations relevant to PACE or similar value‑based care models.
Certified in CPR/BLS.
Aligns with our purpose and our values, and is excited about living those out in daily practice
Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice To Haves

Bachelor’s Degree in relevant field
Experience supporting or overseeing care coordination, case management, or interdisciplinary team (IDT) processes preferred.

Responsibilities

Provide clinical leadership and oversight to members of the Interdisciplinary Team (IDT) and clinic staff, ensuring high‑quality, participant‑centered care.
Ensure clinical competency of direct reports through skills checks, coaching, mentoring, performance management, and ongoing professional development.
Lead onboarding, training, and continuing education for nursing and clinic team members to maintain high standards of care and regulatory compliance.
Monitor and ensure adherence to clinic and IDT service level agreements (SLAs), regulatory timelines, and documentation requirements.
Oversee care transitions across settings (hospital, skilled nursing facility, home, etc.), coordinating with the clinical team, Medical Director, and other center leaders to ensure continuity and safety.
Drive achievement of key performance indicators (KPIs) through effective planning, workflow optimization, participation in weekly tactical and monthly operating reviews, and provide support with quality initiatives for the Center.
Maintain compliance with PACE, DHCS, and CMS regulations for audit readiness of the clinic, med room, and lab room; including audit preparation, monitoring areas of non‑compliance, and implementing corrective action plans.
Support clinic operations by addressing staffing needs, workflow issues, and operational barriers, escalating when appropriate.
Provide direct clinical care as needed, including triage, emergency response, wound care, medication and vaccine administration, home care support, and participant education.
Perform other related duties as assigned to ensure smooth clinic and Center operations.