Clinical Service Representative III

University of Florida • Gainesville, FL

2d

About The Position

The University of Florida College of Dentistry, Department of Oral & Maxillofacial Surgery, is seeking a Clinical Service Representative III to support a very busy clinic. The position checks patients in and out, answers daily telephone calls, compiles monthly clinic statistics reports, and supervises front desk and phone center clinical service representatives.

The role makes OMFS/CID appointments and applies clinic policies for accepting patients. It contacts new patients about appointments, sends letters with appointment, payment, and area-map information, and confirms appointments. The position leads hands-on and written training for front desk and phone center representatives and directly supervises Clinical Service Representative I and II positions in reception and phone center areas.

The representative gathers, verifies, and enters patient demographics and insurance information in AxiUm; verifies insurance through Availity, MMA Medicaid plans, Florida Medicaid, and commercial-plan portals when available; and ensures authorizations are in place before arrival. The role requests and scans dental and medical documents into AxiUm, schedules outside referrals, informs patients about deductibles and copayments, and directs patients to the COD cashier to pay amounts due before services. It also coordinates appointments among COD and UF Health providers, arranges interpreters through Centers for Independent Living or the CryaCom phone system, and assists with other clinical office duties as needed. The expected salary is $23.00–$26.00 per hour, commensurate with education and experience.

Requirements

• High school diploma or equivalent.
• Four years of medical office experience, including knowledge of CPT and ICD-10 coding guidelines and basic medical terminology. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate.

Nice To Haves

• Knowledge of standard business formats and styles for letters and business forms.
• Knowledge of office procedures and practices.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to effectively operate computers.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to perform basic arithmetical calculations.
• Ability to operate general office equipment.

Responsibilities

• Check patients in and out of a busy clinic.
• Answer daily telephone calls and contact new patients about appointments as requested.
• Make OMFS/CID appointments and follow policies for accepting patients into the Oral and Maxillofacial Surgery clinic.
• Type and mail new-patient letters containing appointment information, payment procedures, and a map of the area.
• Confirm clinical appointments.
• Compile monthly clinic statistics reports.
• Lead hands-on and written training for front desk and phone center clinical service representatives.
• Directly supervise Clinical Service Representative I and II positions in reception and phone center areas.
• Gather, verify, and enter patient demographic and insurance information in AxiUm.
• Verify insurance through Availity, MMA Medicaid plans, Florida Medicaid, and commercial-plan portals when available.
• Ensure authorizations are in place before patients arrive.
• Request and scan patients’ dental and medical documents into AxiUm.
• Schedule incoming outside referrals, including referrals from UF Health facilities and COD clinics.
• Identify and notify patients of deductibles and copayments due before arrival.
• Direct patients to the COD cashier to pay amounts due before services are rendered.
• Coordinate appointments with treating providers within COD and UF Health.
• Arrange interpreters through Centers for Independent Living or the CryaCom phone system.
• Assist with other clinical office duties as needed.

Benefits

• Low-cost State Health plans.
• A variety of dental plans and vision coverage.
• Domestic partner coverage through GatorCare.
• Optional life, disability, legal, and accident insurance.
• Competitive pension plans, investment accounts, and voluntary retirement options including 457 deferred compensation and 403(b) plans.
• Vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave.
• TEAMS employees accrue approximately 22 vacation days, 13 sick days, and 4 personal leave days annually; accruals are based on full-time employment.
• Paid family leave of eight full weeks over a 24-month period.
• GatorPerks discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED